ServiceNow Solution Architect

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Job Title: ServiceNow Solution Architect

Location: Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA

Duration: 12+ months

Mandatory Certification(s)

• CSA
• 2 CIS (any streams)
• Advanced domain certs (e.g., ITOM Pro)
• CAD

Job Summary

The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade safe, and deliver measurable business value.

Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi year platform roadmaps.

Key Responsibilities

End to End Solution Architecture

• Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
• Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
• Translate business objectives and requirements into scalable and upgrade safe target architectures
• Ensure alignment with enterprise architecture principles and ServiceNow product roadmap

Business & Process Alignment

• Collaborate with Business Process Consultants to shape To Be process designs, value streams, and service journeys
• Guide customers on OOTB first and configuration driven approaches, balancing customization needs with maintainability
• Map business outcomes to platform capabilities, KPIs, and experience level metrics (XLAs)

Technical & Platform Design Oversight

• Partner with Platform Architects and Principal Technical Consultants to define:
• Technical architecture and module boundaries
• Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
• Data and CMDB models
• Security, RBAC, and compliance models
• Review and approve high level design, functional design, and technical solution documents
• Ensure performance, scalability, resilience, and security are built into design decisions