Sr. Manager, Solution Architect, ServiceNow App Engine

We are seeking a candidate who has 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have ServiceNow administration experience

Responsibilities

Configuration/Customization of the ServiceNow platform, including creating workflows.Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.Perform integrations and process automation using Service Now Orchestration.Load, manipulate and maintain data between ServiceNow and other systems.Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.Collaborate with team members and business users to clarify requirements and confirm design/implementation.Follow set coding best practices and standards.Foster a collaborative and team-oriented environment.Adhere to the system development life cycle (SDLC) processes.Test and debug team solutions.Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.Document processes/solutions/fixes in Knowledge Base.Maintain a regular and predictable work schedule.Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.Perform other duties as necessary.

Qualifications

BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.Strong analytical, problem-solving, and collaborative skills.Thorough understanding of ITIL/ITSM processes.ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).Experience in CMDB, Discovery and integration with other external modules.Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)Hands-on experience developing using JavaScript.Hands-on experience working with relational databases.Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.ServiceNow Certified Application Developer.Experience utilizing Agile/SCRUM Methodologies.Understanding of the systems development life cycle (SDLC) processes.Strong understanding of troubleshooting principles and practicesAbility to work independently and take initiative in problem-solvingProficient critical thinking, analytical, problem-solving, and reasoning skillsMust be able to learn and support new and fast-changing technologies

Preferred Qualifications

Excellent communication skills and strong customer service skills