ServiceNow IT/OT Asset Management Consulting Lead

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ServiceNow Consulting Lead - IT and Operational Technology (OT) Asset Management

In today's digital economy, it's essential to transform outdated processes and systems for success. EY is the trusted partner for many leading global businesses seeking innovative and efficient solutions to complex challenges. As a ServiceNow Consulting Lead, you'll play a vital role in delivering these solutions and ensuring our clients gain a competitive advantage.

The opportunity

In this pivotal role, you'll lead teams focused on the rapidly expanding area of ServiceNow Transformation. This client-facing position allows you to inspire and mentor your team while developing new client relationships. You'll have the opportunity to enhance your consulting and leadership skills and significantly impact your career.

Your key responsibilities

Oversee the management and delivery of processes, solutions, and projects with a strong emphasis on quality and risk management.Develop solutions for complex issues and recommend improvements within your work area.Guide and mentor your team, ensuring successful task completion.Skills and attributes for success

You will work with a diverse clientele, addressing unique challenges daily. This may involve optimizing IT/OT Asset Management processes or exploring AI solutions to enhance operations.

Lead all aspects of ServiceNow IT/OT Asset Management projects, encompassing design, configuration, testing, and deployment.Manage and mentor a multidisciplinary team of 5-10+ resources, including offshore personnel.Build and maintain lasting client relationships while showcasing the value of EY services.Provide expert guidance on best practices for ServiceNow IT/OT Asset Management to meet specific business objectives.Analyze a company's IT/OT Asset Management capabilities and recommend strategic roadmaps.Advise on integrating CMDB and IT Operations Management (ITOM) with ITSM processes.Facilitate client sessions and design workshops with subject matter experts.Possess experience in both waterfall and agile delivery models, supporting planning, status reporting, budgets, and risk management.Participate in pre-sales activities, including proposals and estimates.Create high-quality project deliverables and artifacts.To qualify for the role, you must have

A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a related field.A minimum of 4-6 years of relevant ServiceNow IT/OT Asset Management project experience.ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).At least two of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist in Hardware Asset Management, Software Asset Management, or Data Foundations.5+ years of consulting experience, preferably with a Big 4 firm.Exceptional soft skills, including executive communication, adaptability, problem-solving, teamwork, and organization.Experience leading teams and supervising others.A valid driver's license in the U.S. and the ability to travel for client engagements.Ideally, you'll also have

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).ServiceNow Certified Implementation Specialist - Discovery and Vulnerability Response.Experience in performance analytics and reporting; certifications are a plus.Familiarity with ServiceNow's AI solutions (Now Assist, Agentic, AI Control Tower).What we look for

We seek individuals who are not only technically skilled but also demonstrate emotional agility, digital fluency, and business acumen. Top performers build trust and value with clients while guiding teams through innovative change.

What we offer you

At EY, you will be equipped with future-focused skills and world-class experiences in a supportive work environment. Our comprehensive compensation and benefits package rewards your performance and recognizes the value you contribute. The base salary range for this role in the U.S. is $142,600 to $261,500, with higher ranges applicable in specific regions.

We provide a flexible work model that encourages hybrid collaboration.Under our flexible vacation policy, you can choose the amount of time off you need based on your personal circumstances.Are you ready to take the next step in your career? Apply today to join us at EY.

EY is dedicated to fostering a diverse and inclusive work environment. We provide equal employment opportunities and accommodate individuals with disabilities throughout the application process.

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