ServiceNow Senior System Administrator

Your Impact

Own your opportunity to be at the center of GDIT’s business operations. Make an impact by collaborating across functions to make mission success achievable.

Job Description

Advance how our customers operate while you advance your career. Join GDIT as a ServiceNow Senior System Administrator and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

As a ServiceNow Senior System Administrator the work you’ll do at GDIT will be impactful to the mission of our organization. You will play a crucial role in the following:

Responsible for the administration and support of the organization’s IT systems and infrastructure via the ServiceNow platform, which is a critical component that is used 24x7x365 in support of IT, Finance, HR, Security and more.

Works within an Agile team, supporting the Product Owner

Gathers user requirements to write stories that effectively and efficiently capture their needs and functionality

Gathers, analyzes, documents, and defines detailed requirements, scope, and objectives by liaising with users and stakeholders

Collaborates with stakeholders to understand business needs and requirements and provide appropriate solutions

Monitors performance and troubleshoots complex issues

Light development work, primarily with catalog items (must have experience working with update sets).

Conducts security and/or other audits and assessments to ensure compliance with organization policies and regulatory requirements

Participates in disaster recover drills and business continuity planning

Provides support to end users and other IT staff by resolving complex hardware, software and system related issues

Obtains a comprehensive and holistic understanding of the ServiceNow environment that fosters the ability to identify and dig deeply into defects that emerge

Maintains detailed documentation of configurations, procedures and changes

Creates reports on performance, security incidents and other key metrics

Coordinates with other IT teams to ensure coordinated delivery of IT services

Provides recommendations for improvements based on analysis and industry best practices

Applies knowledge of ITSM principles and ITIL v4 processes to ensure high-quality service delivery and continuous improvement

Assists in the development of IT policies and procedures

Supports the management of project timelines, budgets and resources

Serves as a backup team lead when necessary

Coaches and provides guidance to less experienced professionals when required

Creates reports and dashboards using ServiceNow reporting or ServiceNow Platform Analytics

Trains users on platform usage

Working with Active Directory, Azure Active Directory, and Okta

This ideal candidate for this position will need to be available occasionally outside of business hours as needed to support mission critical services

WHAT YOU’LL NEED TO SUCCEED

Bring your technology expertise and drive for innovation to GDIT. The ServiceNow Senior System Administrator must have:

Education: High school diploma required, Technical Training, Certification(s) or degree preferred.Experience: 5+ years in ServiceNow administration and related IT roles.

Required Skills: Extensive experience in ServiceNow, Business Analysis, and Product Specialization

Proven expertise in multiple ServiceNow modules, such as ITSM, ITOM, ITAM, CSDM and/or CMDB.

Demonstrable experience in Agile/Scrum methodologies

Keen understanding of ITSM principles and ITIL v4 processes

Strong communication, facilitation, and technical documentation skills

Strong analytical thinking and problem-solving skills

Ability to both translate business needs to technical specifications and translate highly technical specifications into clear, non-technical requirements for stakeholders

Must be able to use Excel for creating reports

Must obtain ServiceNow Certified System Administrator (CSA) within 90 days of hire

Experience with on-prem active directory, Azure Active Directory, and Okta.

US Person

Preferred Certifications: ServiceNow Certified Implementation Specialist – IT Service Management

ITIL v4

Product Owner and/or other Agile certifications a plus

Location: Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offCommunity: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Work Requirements

Years of Experience 5 + years of related experiencemay vary based on technical training, certification(s), or degree Certification ITIL 4 Foundation | PeopleCert - PeopleCert

Certified Implementation Specialist - IT Service Management (CIS-ITSM) | ServiceNow - ServiceNow

Certified System Administrator (CSA) | ServiceNow - ServiceNow

Travel Required None Salary and Benefit Information

The likely salary range for this position is $97,968 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program. About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans