ServiceNow Architect Principal Engineer

About the Role:

Wells Fargo is seeking a ServiceNow Architect – Principal Engineer. This role is an enterprise‑level technical leader responsible for defining and driving the architectural and engineering direction of the ServiceNow platform. This role ensures platform initiatives are delivered securely, at scale, and in alignment with enterprise standards, while enabling innovation, operational excellence, and an exceptional employee experience.

This role serves as a technical authority and integrator across governance, GenAI capabilities, platform stability, and modernization initiatives.

Position Responsibilities and Expected Outcomes:

Platform CoE Maturity & Governance

Outcome: A scalable, enforceable governance model that enables innovation without sacrificing platform health and increased Technical Debt.

Lead technical feasibility and integration efforts as governance expands to include:

• Artificial Intelligence
• Solution Domains Across IT, HR, Risk and PlatformEstablish and evolve platform standards, patterns, and guardrailsEnsure governance models are scalable, pragmatic, and consistently applied across the ServiceNow ecosystemGenAI Optimization on ServiceNow

Outcome: Secure, performant, and business‑aligned GenAI capabilities at enterprise scale.

Align designs on GenAI capabilities on ServiceNowOperationalize the AI governance frameworkOptimization of AI Search, Now Assist, Agents and Agentic FlowsProvide technical leadership for:

• GenAI funding plans
• Business case development
• Architectural alignment with enterprise AI strategyUnified Employee Experience

Outcome: A seamless, cohesive experience across tools and platforms.

Provide technical leadership for the Agent‑to‑Agent (A2A) protocol between Wells Fargo Enterprise Solutions and ServiceNowEnsure integrations are:

• Maintainable
• Scalable
• ResilientEnforce consistent UX and interaction patterns across employee‑facing experiencesTechnical Debt Reduction & Modernization

Outcome: A modern, sustainable platform with reduced long‑term risk.

Partner with Platform Architects to:

• Identify technical debt across GenAI and platform domains
• Prioritize remediation based on risk and business impactDrive modernization efforts that align with long‑term platform health and enterprise architecture standardsStrategic Responsibilities

Align platform engineering strategy with:

• Product strategy
• Enterprise architectureDefine, document, and enforce technical standards and best practicesProduce architecture artifacts such as:
• Product Architecture Specifications (ArchSpecs)
• Design standards and reference architecturesLead application portfolio modernization and rationalizationServe as a trusted technical partner to:
• Engineering leadership
• Product management
• Enterprise architecture
• Technology executivesRequired Qualifications:

7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 5+ years of ServiceNow Development, Design, or Implementation experience Desired Qualifications

Proven experience establishing and scaling a Platform Center of Excellence (CoE) with enforceable governance models that balance innovation with platform health and technical debt control.Hands-on expertise designing and operationalizing AI governance frameworks on ServiceNow, including AI Search, Now Assist, Virtual Agents, and Agentic flows, with emphasis on security, data residency, model risk management, prompt/response guardrails, and performance.Advanced experience architecting resilient, scalable, maintainable integrations (APIs, eventing, messaging) across large tool ecosystems; familiarity with A2A protocols, zero-trust patterns, and observability/SRE practices for integration health.Experience in financial services or other regulated industries; familiarity with model risk management and data protection in AI-enabled features.Executive presence and influence—serving as a trusted partner to engineering leadership, product management, enterprise architecture, and technology executives; skilled at portfolio rationalization, platform strategy alignment to product strategy, and value realization.ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist ServiceNow Certified Technical Architect / Certified Master ArchitectStrong verbal, written, and interpersonal communication skills A BS/BA degree or higher Job Expectations:

Ability to travel up to 10% of the timeAbility to work in a fast-paced, high-demand environment while balancing multiple priorities.This position offers a hybrid work scheduleThis position is not eligible for Visa sponsorshipLocations:

1525 WT Harris Blvd, Charlotte, North Carolina300 South Brevard, Charlotte, NC2600 S Price Rd, Chandler, Arizona194 Wood Ave S, Iselin, NJ550 4th St, Minneapolis, MN401 Las Colinas Blvd. Irving, TX

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$159,000.00 - $305,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement

Posting End Date:

23 Feb 2026*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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