ServiceNow HLA (High-Level Architect)

Title: ServiceNow HLA (High-Level Architect)

Location: Hybrid- Atlanta, GA

Duration: 12+Months

Job Description: Lead the architecture, design, and delivery of enterprise solutions on Client, ensuring scalable, secure, and best-practice implementations aligned with business goals.

Key Responsibilities

Define end-to-end Client architecture and platform strategy

Lead solution design across ITSM/ITOM/HRSD/CSM (as applicable)

Translate business requirements into technical architecture & roadmaps

Guide development teams and review integrations, data models, and workflows

Ensure performance, security, governance, and platform standards

Support presales/POCs and provide technical leadership to stakeholders

Required Skills

8+ years IT experience, 4+ years Client architecture/lead role

Strong hands-on with core modules, Flow Designer, IntegrationHub, APIs

Experience with enterprise integrations (REST/SOAP, SSO, LDAP, Azure AD)

Strong stakeholder communication and solution documentation skills