ServiceNow (Local & W2 Only)

ServiceNow HRSD Contractor (HR Technology)

Team: HR Technology (People Operations & Service Delivery)

Engagement: Contract (3-6 months)

Location: On-site 3 days/week at HQ – Vienna, VA

We are seeking a highly experienced technical functional team member to work on our

Service Now HR Service Delivery team for a 3–6-month engagement. This position will

join our HR Technology team members to complete and deliver work required for our

Service Now instance merge, consolidating HR Service Delivery into the enterprise

Service Now instance. The ideal candidate will have strong hands-on experience

completing HRSD instance merges, data conversion validation, instance compare

methods, gap solutioning, testing and best-practice decisioning.

Key Responsibilities:

• Perform data conversion validation and remediate configuration/data issues.

• Solution and deliver instance compares so that feature differences can be quickly

realized.

• Solution gaps and guide decisions using HRSD/EC Pro and instance merge best

practices. Delivery on solutions.

• Be hands-on to quickly address updates.

• Educate and provide consulting to HR project team on merge concepts and EC

Pro.

• Contribute to weekly status reports.

• Demonstrates exceptional team partnership, actively collaborating with HR

Technology teammates to drive shared outcomes.

• Fosters a positive, “One Team” mindset, modeling transparency, dependability,

and mutual support to create an environment where the broader team can deliver

high-quality results together.

Required Qualifications

• 7+ years hands-on ServiceNow HRSD experience.

• Experience completing at least one HRSD → core instance merge.

• Experience performing data conversion compares.

• Strong knowledge of differences between ServiceNow products.

• Ability to guide decisions based on best practices.

• Experience with Employee Center Pro (EC Pro).