Sr. ServiceNow Project Manager

Job Description

We are seeking a senior-level implementation Project Manager with demonstrated experience leading enterprise platform transformations-not just standalone application deployments.

This role will drive the planning and execution of ServiceNow SPM platform and process improvements, coordinating across multiple IT teams, business stakeholders, and implementation partners.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 8+ years leading complex enterprise IT implementation programs Advanced technical skills and extensive experience using front end Node.js and JavaScript frameworks (Angular or React) for web application development.

• Experience leading multi-workstream implementations with cross-team dependencies

• Direct experience managing ServiceNow implementation or major enhancement programs

• Strong understanding of ServiceNow platform delivery lifecycle

• Experience coordinating across platform teams, business teams, and external vendors

• Experience managing integrated project plans, RAID logs, and resource forecasts

• Experience building and presenting executive-level status reporting

• Experience implementing new governance models or operating structures

• Strong executive communication and cross-functional facilitation skills

• Proven ability to proactively identify and mitigate delivery risks

• Experience driving accountability across internal teams and vendors - Experience with ServiceNow Strategic Portfolio Management (SPM)

• Experience with PPM / Portfolio Management tools

• Experience with IT Financial / IT Business Management tools

• Experience supporting CMDB or data model governance initiatives

• Experience supporting OOTB platform standardization initiatives

• Experience supporting legacy customization reduction or platform modernization efforts

• Experience partnering with Organizational Change Management (OCM) teams

• Healthcare or regulated industry experience