ServiceNow Product Manager Accounts Payable & Finance

Date Posted:

2026-02-16 Country:

United States of America Location:

US-CT-REMOTE Position Role Type:

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role. Security Clearance Type:

None/Not Required Security Clearance Status:

Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

The ServiceNow Product Manager is responsible for the strategic ownership, evolution, and delivery of ServiceNow capabilities. This role blends product management discipline, hands-on business analysis, and delivery oversight to ensure solutions drive measurable business value, strong adoption, and scalable governance in a complex enterprise environment.

This role serves as the primary bridge between business stakeholders, platform teams, developers, and vendors—owning the product lifecycle from demand intake through roadmap execution and post-release optimization.

The scope for this role is to support Finance, Legal, Procurement, and Real Estate.

What You Will Do:

Product Strategy & Vision

Own and articulate the product vision and strategy for ServiceNow solutions across the product area.

Conduct market research, internal benchmarking, and platform analysis to identify best practices, new ServiceNow capabilities, and opportunities for improvement

Define and maintain a multi-year product roadmap aligned to enterprise priorities, regulatory requirements, and platform strategy

Establish and enforce product governance, including intake standards, prioritization frameworks, lifecycle management, and value tracking

Business Partnership & Leadership

Serve as the primary executive-facing owner for how the business owner deliver services through ServiceNow

Serve as the primary executive-facing point of contact overseeing how the business delivers services through ServiceNow.

Build and sustain trusted partnerships with senior business leaders, acting as a strategic advisor rather than an order taker

Lead strategic discovery and consultative conversations to identify opportunities for automation, standardization, risk reduction, and experience improvement

Act as a thought partner on ServiceNow capabilities, platform strategy, and industry best practices, helping leaders make informed investment decisions

Demand, Stakeholder & Value Management

Lead demand management and prioritization, balancing operational needs, compliance requirements, technical health, and strategic initiatives

Partner closely with business and technology stakeholders to ensure transparent trade-offs and outcome-driven prioritization

Define and track product success metrics, including adoption, efficiency gains, cycle time reduction, risk mitigation, and user satisfaction

Report regularly on outcomes, risks, and value delivered to senior leadership

Use data, insights, and analytics to continuously refine priorities and improve service delivery

Product Development & Backlog Ownership

Translate product strategy into epics, features, and a prioritized product backlog

Define feature-level functional requirements, business rules, and service design in partnership with architects and platform teams

Lead backlog refinement to ensure stories are well-defined, estimated, sequenced, and ready for development

Maintain clear, high-quality functional documentation to support development, testing, and ongoing operations

Platform Stewardship & Continuous Improvement

Stay current on ServiceNow releases, capabilities, and roadmap relevant to enterprise business services

Identify opportunities to simplify, standardize, retire, or modernize legacy workflows and customizations

Promote employee-centered, intuitive design and consistent user experiences

Ensure solutions align to platform standards, architectural principles, and long-term scalability

Business Analysis, Delivery & Project Oversight

Perform hands-on business analysis, translating business needs into story-level functional and technical requirements with clear acceptance criteria

Partner with developers throughout story development, providing clarification and iterative solution design support

Lead or coordinate functional testing, test case management, and defect resolution

Coordinate and support User Acceptance Testing (UAT) with business stakeholders

Oversee story implementation, release readiness, and post-deployment validation

Provide lightweight project oversight, managing risks, dependencies, timelines, and cross-team coordination

What Success Looks Like:

Clear, outcome-driven roadmaps aligned to business priorities

Predictable delivery with minimal rework due to strong upfront analysis

High stakeholder confidence and engagement

Strong product adoption and reduced off-platform or manual work

Well-governed, transparent backlog and intake process

Qualifications You Must Have:

University Degree or equivalent experience and minimum 10 years prior relevant experience, including 5 years of experience as a Product Manager.

Hands-on experience with ServiceNow, preferably in Finance, Legal, Procurement, or Real Estate domains

Strong understanding of product management practices, including roadmap planning, prioritization, and value measurement

Proven ability to perform business analysis, write high-quality requirements, and support delivery teams

Experience working in Agile or hybrid delivery models

Excellent stakeholder management and communication skills

Qualifications We Prefer:

ServiceNow certifications (CSA, CIS, or domain-specific certifications)

Experience in large, highly regulated, or global organizations

Experience with ServiceNow platform

Experience partnering with system integrators or managed service providers

Experience or certification with Agile or Scaled Agile Framework

Learn More & Apply Now

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location:

Remote

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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