Business Process Manager for ServiceNow

We Are:

A global professional services organization that plays a crucial role as a services partner for the world's leading cloud providers including ServiceNow, AWS, Azure, Google, and more. Choose a career with us and make delivering innovative work a part of your extraordinary journey!

Our ServiceNow Business Group harnesses a platform-led approach that merges industry and technology transformation expertise, enabling clients to thrive in the continuous cloud landscape, reimagine services, and modernize operations to fully leverage the platform's capabilities.

You Are:

A transformation enthusiast skilled at helping clients navigate the challenges of digital change. Your strengths include creativity and analytical thinking, enabling you to solve complex business problems successfully. With your excellent communication skills, you inspire teams to achieve their best work. Are you ready to apply your talents in our ServiceNow Practice?

The Work:

The Business Process Manager will join our team to deliver best practice guidance within the ServiceNow framework, collaborating with clients to help them achieve their business goals.

You must be an exceptional communicator and a tactful diplomat, adept at problem-solving and innovative thinking, with the ability to understand and respond to business needs in a dynamic environment.

A deep understanding of the client’s business processes, as well as the features and functionality of the new system, is required to identify and document necessary adjustments for effective business operations.

You will lead design workshops and serve as a trusted advisor throughout the client engagement.

Interpersonal skills and a customer-centric approach are essential for success, enabling you to collaborate effectively with cross-functional teams.

This role may require travel ranging from 25% to 100% based on client needs.

Here’s What You Need:

A minimum of 4 years’ experience with ServiceNow.

A minimum of 4 years’ experience in leading workshops, requirement gathering, process definition, and process improvement.

A minimum of 4 years’ experience in developing required documentation, project artifacts, and creating user stories.

A minimum of 4 years’ experience identifying how to fulfill business requirements utilizing ServiceNow.

A Bachelor’s degree in Business or IT related field (or equivalent experience: 12 years if no degree, or 6 years with an associate's degree).

Bonus Points If:

You hold ITIL v4 Managing Professional or Strategic Leader Certification.

You have Agile Scrum Product Owner Certification.

You are ServiceNow CSA certified and possess additional ServiceNow certifications.

You demonstrate excellent verbal and written communication, along with strong presentation and facilitation skills.

You have advanced skills in MS Office (Word, Excel, Visio, PowerPoint).

You possess extensive experience in process management competencies.

You are certified as an Agile Scrum Master.

You have proven experience providing thought leadership in consulting engagements to solve complex business and technical challenges.

Compensation at our organization varies based on numerous factors such as specific location, role, skill set, and experience level. This job posting is anticipated to be active and posted for at least 3 days.

Our benefits include competitive medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and time off.

If you need accommodation during the recruiting process, please inform us, and we will make the necessary arrangements.

We are committed to providing equal opportunities regardless of age, race, creed, color, religion, sex, national origin, disability status, veteran status, sexual orientation, and any other protected status. Our diversity enhances our innovation, competitiveness, and creativity, ultimately allowing us to serve our clients and communities better.