ServiceNow Platform Expert

The ServiceNow Platform Expert is essential in enhancing and maintaining the performance of the ServiceNow platform to align with organizational goals. This role encompasses responsibilities such as managing system upgrades, user provisioning, reporting, problem resolution, access controls, and user permissions.

• Deliver Tier 1 support for ServiceNow platform incidents, proactively identifying and troubleshooting issues to ensure minimal disruption.
• Engage collaboratively with stakeholders to effectively resolve system challenges and improve user experience.
• Serve as an alternate for user requests regarding system requirements, upgrades, or independently manage complex requests.
• Efficiently troubleshoot and resolve intricate technical issues with minimal supervision.
• Address integration challenges, including managing system/service accounts, APIs, and user management certificates.
• Create and oversee dashboards and reports that provide valuable insights into platform utilization, license distributions, and performance indicators.
• Facilitate data-driven decision-making with actionable insights and analytics.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration, or a related IT field.
• ServiceNow Certified System Administrator (CSA) is required; additional relevant certifications are advantageous.

Other Job Specific Skills

• Considerable experience in reviewing various system log files.
• Familiarity with HIWAVE management.
• Expertise in ServiceNow administration and development.
• Proficient in scripting languages such as JavaScript, HTML, and CSS.
• Strong analytical abilities for diagnosing and resolving technical concerns.
• Excellent communication skills for engaging with both technical and non-technical stakeholders.
• Prior experience in IT Service Management (ITSM) is desirable.

Compensation Ranges

The compensation for this position is determined by various factors such as location, skill set, education, certifications, client requirements, contract affordability, applicable security clearance, and years of experience. The stated salary range serves as a general guide and is tailored to individual qualifications.

EEO Requirements

Our organization is dedicated to fostering diversity and inclusion. We ensure that attributes such as race, color, religion, gender, disability, age, sexual orientation, or national origin do not influence personnel decisions. Our hiring, training, and promotion practices strictly comply with equal opportunity principles.

Physical Requirements

The physical demands related to this position reflect those necessary to effectively perform the primary functions of the job. (For example, performing light office duties or the ability to lift up to 50 pounds may be necessary). Reasonable accommodations may be provided for individuals with qualifying disabilities to enable them to execute essential job functions.

Disclaimer

This job description aims to convey the general nature and level of work performed by individuals in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications associated with this position.

Salary Range: $65,400 - $100,000