ServiceNow Application Consultant Specialist

Unlock Your Potential with IBM Consulting

At IBM Consulting, we build long-lasting relationships with our clients and collaborate globally to drive innovation. Join us as we empower companies in their hybrid cloud and AI journeys. With our cutting-edge technology and strong partnerships, you’ll be equipped to make a meaningful impact. We foster a culture of curiosity, encouraging you to challenge the status quo and explore innovative solutions.

Your Role and Responsibilities

We're looking for a talented Application Consultant for ServiceNow who will be instrumental in designing and delivering ServiceNow solutions that meet business objectives and industry standards. This dynamic role merges technical expertise and strategic consulting, requiring a deep understanding of ServiceNow modules, IT service management, and ITIL processes. You will collaborate closely with clients and internal teams to identify business needs, translate them into scalable solutions, and lead implementations from initial strategy through deployment and post-go-live support. Additionally, you will contribute to planning, effort estimation, and cost-benefit analysis, providing technical leadership to ensure timely and high-quality project delivery.

Your Key Responsibilities Will Include:

Leading the development of ServiceNow strategies that balance value with effort, ensuring alignment with business goals. Contributing to solution design, including effort estimation and creating cost-benefit models to aid in informed decision-making. Engaging with clients to gather requirements, facilitate workshops, and translate business needs into effective ServiceNow solutions. Configuring, customizing, and maintaining ServiceNow applications (e.g., ITSM, ITOM, HRSD, CSM), including forms, workflows, and integrations while adhering to best practices. Providing expert guidance on platform capabilities, application design, user experience, and ServiceNow ecosystem integration. Supporting the full project lifecycle, including testing, deployment, troubleshooting, documentation, and end-user training. Collaborating with architects, developers, and project managers to ensure timely project delivery, compliance with governance standards, and continuous platform improvement. This role can be performed remotely within the United States.

Required Technical and Professional Expertise

Bachelor's degree in Computer Science, Information Systems, or a related field, with 3+ years of hands-on experience in the ServiceNow platform. Extensive knowledge and practical experience with one or more ServiceNow modules including ITSM, ITOM, HRSD, and CSM. In-depth understanding of ITIL processes and service management frameworks as applied to ServiceNow strategies. Technical proficiency in web technologies (XML, HTML, Web Services) and enterprise components such as LDAP, VPN, and SSL. Exceptional problem-solving, analytical, interpersonal, and communication skills, with an ability to manage multiple priorities effectively in Agile or hybrid project settings. Certifications: ServiceNow Certified System Administrator (CSA)

Preferred Technical and Professional Experience

ServiceNow Certified Implementation Specialist (e.g., ITSM, HRSD, CSM) with experience in client-facing consulting or service delivery environments. Familiarity with ServiceNow scripting and integrations, including JavaScript, Glide, REST/SOAP APIs, MID Server, and supporting technologies. Strong understanding of ITIL frameworks and service management best practices, capable of supporting cost-benefit analysis, effort estimation, and solution design. IBM is committed to fostering a diverse workplace and is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or any other characteristic. We also comply with all fair employment regulations related to citizenship and immigration status.