Application Consultant-ServiceNow

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific ServiceNow modules, as well as service management and ITIL processes. You will lead the team in building a ServiceNow strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing. Your primary responsibilities will include: - Implement ServiceNow Solutions: Design and configure ServiceNow modules to meet client requirements, ensuring alignment with ITIL processes and service management best practices. This includes tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation. - Develop Cost-Benefit Models: Prepare detailed cost-benefit models to inform solution design and effort estimation, considering factors such as value vs. effort and project timelines. - Lead Team Strategy: Lead the team in developing a ServiceNow strategy, guiding the development of solutions and ensuring adherence to project timelines and budget guidelines. - Maintain Technical Expertise: Stay up-to-date with various web technologies, such as XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to ensure expertise in both business and technical skills. - Deliver Solution Designs: Contribute to solution design through effort estimation and costing, ensuring that solutions meet client requirements and align with ITIL processes and service management best practices.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• ServiceNow Module Configuration: Exposure to designing and configuring ServiceNow modules to meet client requirements, ensuring alignment with ITIL processes and service management best practices. - Cost-Benefit Analysis: Experience working with cost-benefit models to inform solution design and effort estimation, considering factors such as value vs. effort and project timelines. - Technical Component Knowledge: Exposure to various web technologies, such as XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL. - ITIL Process Alignment: Experience working with ITIL processes and service management best practices to ensure solutions meet client requirements and align with industry standards. - Solution Design Development: Exposure to contributing to solution design through effort estimation and costing, ensuring that solutions meet client requirements and align with ITIL processes and service management best practices.

Preferred technical and professional experience

• Advanced Web Technologies: Exposure to various web technologies, such as JSON, CSS, and JavaScript, can be beneficial in enhancing solution designs and configurations. - Additional ServiceNow Modules: Experience working with other ServiceNow modules, beyond those specified, can be advantageous in providing comprehensive solutions to clients. - Industry-Specific Knowledge: Familiarity with specific industries, such as healthcare or finance, can be valuable in tailoring solutions to meet unique client needs.

Years of Experience: 8 - 10

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Application Consultant-ServiceNow

Job ID

90654

City / Township / Village

Bangalore

State / Province

Karnataka

Country

India

Work arrangement

Hybrid

Area of work

Consulting

Employment type

Regular

Position type

Professional

Travel required

Up to 20% or 1 day a week

Company

(0063) IBM India Private Limited

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

No