ServiceNow Consultant

Position Overview

We are looking for a versatile and experienced ServiceNow Consultant.

You will be responsible for designing and maintaining high‑quality catalog items, building intuitive portal interfaces, and ensuring our hardware asset processes run efficiently and accurately across the ServiceNow platform.

Salary & Benefits

The budgeted salary for this role is between £70,000 and £90,000 a year, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

Some of your day-to-day responsibilities will include:

Design, develop, configure, and customise ServiceNow applications and servicesDeliver new functionality across applicationsSupport the entire development lifecycleAssist the platform administrator team with incident resolution and request delivery where neededParticipation in requirements gathering and designDeveloping, installing, and troubleshooting ServiceNow applicationsLearning about the latest developments on the ServiceNow platformGenerate documentation for, and support handover to administration teams for new products, services and featuresResponsibility for ensuring that the software behaves as designed by testing during all stages of the development processTroubleshoot bugs, fix defects, and support users of applications developed by the ServiceNow development teamAssist in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system softwareProviding input for technical documentation (user manuals)Preparing reports on analysesGeneration of work estimates for new work in chargeable projectsQualifications & Experience

The right candidate for this role will have:

Expertise in ServiceNow Service Catalog and Portal development, specialising in building, maintaining, and optimising catalog items, workflows, and user-facing portal componentsStrong proficiency in UI/UX design within Service Portal and UI Builder, delivering intuitive end-user experiencesSkills in Hardware Asset Management (HAM), including lifecycle configuration, stockroom management, asset modelling, and request automationExperience in Flow Designer, IntegrationHub, CMDB/CSDM alignment, and automation of fulfilment processesExcellent stakeholder engagement, requirements gathering, and governance capabilities with a focus on scalable, maintainable, OOTB‑aligned ServiceNow solutionsAbout Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you'll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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