Senior ServiceNow Technical Consultant

Job Description

Lead ServiceNow various modules build, review designs, and enforce coding/guardrail compliance.

Design complex integrations (IntegrationHub, custom REST), data migrations, and orchestration flows.

Define scalable and maintainable technical architectures aligned with ServiceNow best practices

Review and validate technical designs, code, and configurations produced by the team

Provide technical guidance and decision-making support during complex delivery scenarios

Guide teammates on Glide APIs, Script Includes, and security (ACL, scoped apps).

Own non-functional requirements: performance, logging/telemetry, and resilience.

Plan upgrades and patching; drive defect triage and root-cause analysis.

· Design and develop advanced ServiceNow solutions using:

o Business Rules, Script Includes, Client Scripts, UI Policies, ACLs

o Workflows and Flow Designer

o Service Portal / UI Builder components

· Oversee data migration and transformation using Import Sets and Transform Maps

Required Skills & Qualifications

Strong understanding of ServiceNow platform capabilities and release cadence.

Hands-on with Flow Designer, IntegrationHub, and scripting (Glide/JavaScript) as relevant to the role.

Experience working in Agile/Scrum with solid documentation and collaboration skills.

Excellent stakeholder communication and problem solving.

Proficiency with REST/SOAP integrations, MID Server, and common auth (OAuth/SAML).

Knowledge of ATF, update sets, and instance upgrade best practices.

Preferred/Good to Have

ITIL v4 (Foundation)

ServiceNow Micro-certifications or Delivery/Presales Accreditations

Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.

What We Offer

Opportunity to work on enterprise-grade ServiceNow transformations and latest releases.

Learning culture with certification sponsorship and internal academies.

Flexible work, inclusive culture, and clear growth paths within the practice.

Mandatory Certifications:

• ServiceNow Certified Application Developer - CAD
• ServiceNow Certified System Administrator – CSA
• 2 - ServiceNow Certified Implementation Specialist Certification - (ITSM/Discovery/Service Mapping/CSM/HRSD/HAM/SAM Pro/SecOps/IRM) + Advanced domain certs (e.g., ITOM/HRSD Pro)