Business Analyst - ServiceNow Solutions

Join Cardinal Health's IT Infrastructure & System Administration Team

At Cardinal Health, we are dedicated to delivering innovative IT solutions that drive operational excellence and enhance business value. Our IT Infrastructure & System Administration team is critical in developing standardized IT policies and managing comprehensive enterprise infrastructure. We focus on assessing system health, optimizing resources, and ensuring ongoing support for our databases, including the management of server and storage environments.

We are seeking a skilled Business Analyst specializing in ServiceNow Enterprise Architecture and Configuration Management Database (CMDB). In this role, you will serve as a bridge between business stakeholders and technical teams to guarantee accurate configuration data and empower insights essential for outstanding IT service delivery.

Key Responsibilities

Project & Stakeholder Management

• Develop comprehensive project plans, monitor progress, and communicate updates to stakeholders.
• Manage stakeholder expectations to ensure deliverables align with IT policies and best practices.

Requirements Gathering & Analysis

• Collaborate with stakeholders to gather and analyze business requirements for EA Workspace and CMDB.
• Create detailed process flows, data models, and wireframes to document requirements effectively.
• Convert business needs into precise functional specifications and user stories.

ServiceNow Expertise

• Configure and enhance CMDB data models to ensure data integrity and compliance with enterprise architecture standards.
• Support the lifecycle management of configuration items and maintain accurate relationships.
• Work closely with ServiceNow developers and architects to implement effective solutions.
• Conduct surveys, perform gap analyses, and suggest enhancements to existing ServiceNow processes.

Testing, Documentation, and Training

• Develop and execute test cases; manage user acceptance testing to secure user approval.
• Keep documentation up-to-date, including workflows, data dictionaries, and training materials.
• Leverage business knowledge to drive process improvements and enhance system usability.
• Provide training and support to stakeholders as needed.

Qualifications

• 4-8 years of experience as a Business Analyst, ideally within ITSM environments.
• Bachelor's degree in a relevant field or equivalent experience.
• At least 2 years of hands-on experience with ServiceNow EA Workspace (Application Portfolio Management), CSDM, and CMDB modules.
• Current ServiceNow certifications (CSA, CIS for CMDB/APM) are highly preferred.
• ITIL v3/V4 Foundation certification.
• Experience in implementations using Agile methodology.
• Strong analytical, problem-solving, and communication skills.
• Proficient in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms.

What You Can Expect

• Apply your deep understanding of concepts to tackle various tasks and projects.
• Contribute to creating effective policies and procedures.
• Engage in complex projects of significant scope.
• Develop innovative solutions to intricate problems.
• Independently complete work while receiving general guidance on new projects.
• Work will be reviewed for alignment with objectives.
• Potential to mentor less experienced colleagues.

Anticipated Salary Range: $80,900 - $127,050

Bonus Eligible: No

Benefits: Cardinal Health offers a comprehensive benefits package aimed at supporting your health and well-being.

• Comprehensive medical, dental, and vision coverage
• Generous paid time off plan
• Health savings account (HSA)
• 401k retirement savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Deadline: 12/31/2025. If you are interested in this exciting opportunity, please submit your application promptly.

Please note that the salary range provided is an estimate. Compensation at Cardinal Health will be influenced by factors including geographical location, education, experience, and internal pay equity evaluations.

Candidates who are back-to-work, individuals with disabilities, those without a college degree, and veterans are strongly encouraged to apply.

At Cardinal Health, we are dedicated to fostering an inclusive workplace that values diverse thoughts, experiences, and backgrounds. We celebrate our differences to create improved solutions for our customers, ensuring every employee can express their authentic selves daily. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered for employment without regard to race, religion, national origin, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, or any other status protected by federal, state, or local law.

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