Business Systems Analyst - Servicenow & ERP

SCOPE:

Christensen, Inc. is a privately held, mid-market fuel, propane, and lubricants distributor operating across the western United States. As the organization continues to modernize and scale its systems landscape, there is a need for a Business Systems Analyst – ServiceNow & ERP to provide hands-on operational ownership of core enterprise platforms.

This role sits within the Finance & Accounting Applications & Systems Team (FAAST), a centralized team supporting 15+ financial and business systems and the integrations between them. The Business Systems Analyst is responsible for day-to-day support, configuration, and optimization of ServiceNow and enterprise ERP platforms, while also supporting a broader portfolio of integrated systems through ticket-based intake and troubleshooting.

The role operates in a fast-paced, high-visibility environment and requires strong prioritization, independent judgment, and close collaboration with Finance, Accounting, Operations, and IT stakeholders.

SIGNIFICANT ACTIVITIES & DELIVERABLES

User Support & Ticket Management

Serve as a primary point of contact for ERP- and ServiceNow-related help tickets, ensuring timely resolution and clear, professional communication. Triage, manage, and resolve help tickets across multiple financial and business systems supported by FAAST, escalating or partnering with other teams as appropriate. Balance ticket workload across systems while meeting service expectations and minimizing business disruption.

ServiceNow Administration & Enablement

Act as the primary ServiceNow analyst responsible for day-to-day administration, configuration, and support. Configure, test, and support ServiceNow functionality including forms, workflows, roles, permissions, and data structures. Support enhancement requests, backlog items, and continuous improvement initiatives aligned with business priorities. Identify opportunities to streamline processes, reduce manual effort, and improve user experience through ServiceNow capabilities.

ERP System Support

Provide hands-on ERP support including transactional troubleshooting, data validation, and user access management. Partner with finance, accounting, and operations teams to resolve ERP issues impacting critical business processes. Support ERP transition and modernize activities as platforms evolve.

Integrations, APIs, Coding & Data Mapping

Support and troubleshoot system integrations, including API based data exchanges between ERP, ServiceNow, and other financial systems. Assist with data mapping, validation, and transformation logic to ensure accurate data flow. Execute advanced SQL queries to support troubleshooting, validation, and reporting. Maintain integration and system documentation.

Stakeholder Collaboration

Work directly with business users to understand system issues, document requirements, and deliver sustainable solutions. Maintain data accuracy across supported systems and proactively resolve discrepancies. Create and maintain system documentation and job aids to support scalability and audit readiness. Assume other responsibilities as assigned.

LEADERSHIP & TEAM REACH

Collaborate with stakeholders on requirements, enhancements, and training efforts. Support accountability, consistency, and continuous improvement within FAAST. Operate independently while aligning work with team priorities, governance standards, and roadmap direction. Contribute positively to cross-functional partnerships and model Christensen’s core values.

SKILLS & QUALIFICATIONS

Required Experience

BA/BS in Business, Information Systems, or equivalent practical experience. Hands-on experience supporting enterprise ERP systems and ServiceNow. Experience working in a ticket-driven, multi-system support environment. Experience supporting integrations, APIs, and data mapping. Advanced SQL query experience. Strong analytical, troubleshooting, and communication skills.

Preferred Experience

ERP implementation or system transition experience. Familiarity with Excel, reporting, or automation platforms.

PHYSICAL & MENTAL DEMANDS

Professional office environment with regular computer use. Extended periods of sitting or standing. Occasional lifting of up to 20 lbs.

COMPANY OFFERED BENEFITS

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include: Health Insurance Benefits:

Medical, Dental, Vision, plus Ancillary Plans.
Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
Company provided long term disability and up to $50,000 of life insurance.

401(k) plan with a generous company contribution. Paid time off in addition to 7 company paid holidays. Parental Leave Program. Employee Assistance Program. Employee Recognition Program. Employee Referral Bonus Program.