ServiceNow Configuration Analyst Senior

Your Impact

Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.

Job Description

The Configuration Analyst Senior provides advanced Configuration Management support with a strong focus on ServiceNow CMDB administration, platform development, discovery integration, and configuration process execution. This role operates independently under general supervision and is responsible for implementing, maintaining, and improving configuration controls that support reliable service delivery.

The role emphasizes hands-on execution of CMDB design, ServiceNow development, and integration with monitoring and discovery tools such as ScienceLogic, while supporting defined Configuration Management processes, documentation, and lifecycle control.

KEY RESPONSIBILITIES

Configuration Management Execution

Designs and maintains Configuration Management documentation, procedures, and records. Ensures accurate CI identification, classification, and lifecycle tracking within the CMDB. Reviews and implements configuration requirements derived from contracts, programs, and operational needs. Supports configuration control during system development and operational phases. Maintains configuration records and relationships to support impact analysis and change execution.

ServiceNow CMDB Administration & Development

Builds and maintains ServiceNow CMDB structures including CI classes, relationships, and attributes. Develops ServiceNow components such as custom tables, forms, reports, transform maps, scheduled jobs, and flows. Implements ServiceNow Service Mapping under established architecture and governance. Performs CMDB data normalization, reconciliation, and remediation activities. Develops scripts and automation to reduce manual CI management.

Business Services

Builds and maintains Business Services in ServiceNow by associating applications, infrastructure, and supporting CIs under established standards. Maintains service-to-CI relationships to support impact analysis across Incident, Change, and Event Management. Ensures Business Services remain accurate through CMDB validation, relationship remediation, and discovery reconciliation. Collaborates with Application and Operations teams to onboard and maintain operationally usable Business Services.

Discovery & Monitoring Integration

Supports integration between discovery and monitoring platforms (e.g., ScienceLogic) and the ServiceNow CMDB. Configures data ingestion, transform logic, and reconciliation rules under defined standards. Maintains CI update workflows based on discovery and event data. Validates accuracy and completeness of discovered configuration data.

Application Development Support (Configuration-Focused)

Supports development and configuration of applications that rely on CMDB and configuration data. Develops scripts, integrations, and enhancements to support ITSM and ITOM capabilities. Assists with application testing, deployment, and enhancement activities. Troubleshoots and resolves configuration-related application issues.

Release & Automation Support

Develops tools and scripts to support build, release, and deployment processes. Supports CI/CD initiatives through configuration automation and data accuracy. Ensures integrity of configuration data supporting production releases.

Collaboration & Mentorship

Collaborates with Engineering, Operations, Change, and Asset Management teams. Provides guidance to junior Configuration Analysts as needed. May serve as a task or workstream lead.

TECHNICAL SKILL AND QUALIFICATION REQUIREMENTS

Education: Technical Training, Certification(s) or Degree. Experience: 3+ years of experience with ServiceNow development, CMDB management, or configuration management processes. Proficiency in ServiceNow components, including CMDB, Service Mapping, and Transform Maps. Strong scripting skills (JavaScript, PowerShell, or similar) for automation and customization. Familiarity with CI/CD pipelines and continuous integration practices.

ADDITIONAL SKILLS (PREFERRED)

Certification in ServiceNow (e.g., ServiceNow Certified System Administrator). ITIL certification or strong understanding of ITIL principles. Experience with agile development methodologies. Knowledge of service discovery tools and techniques.

KEY ATTRIBUTES

Strong problem-solving and analytical skills, with attention to detail. Excellent communication and collaboration abilities. Adaptable to dynamic environments and evolving business needs. Proactive in identifying opportunities for improvement and implementing solutions.

SECURITY CLEARANCE LEVEL

Must be able to obtain and maintain a position of public trust US Citizenship Required

LOCATION

Remote

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunitiesSupport: An internal mobility team focused on helping you achieve your career goalsRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time offFlexibility: Full-flex work week to own your priorities at work and at homeCommunity: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Work Requirements

Years of Experience 3 + years of related experiencemay vary based on technical training, certification(s), or degree Certification Certified System Administrator (CSA) | ServiceNow - ServiceNow

Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information

The likely salary range for this position is $85,093 - $97,856. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program. About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans