Business Analyst - ServiceNow CMDB and Discovery Expert

About the Role:

Join our vibrant Application Development & Maintenance team as we seek a skilled Business Analyst to enhance service quality and operational efficiency through innovative IT solutions. We specialize in the development, configuration, and maintenance of software systems tailored to meet the diverse needs of our internal and external stakeholders.

This role is ideal for a talented individual with extensive experience in ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery, and ServiceNow Service Mapping. Act as a vital link between business stakeholders and technical teams to drive the implementation of effective solutions.

Key Responsibilities:

• Requirements Gathering & Analysis:
• Collaborate with stakeholders to gather and analyze requirements for CMDB, Discovery, and Service Mapping projects.
• Create clear process flows, data models, and wireframes to document requirements.
• Translate business needs into functional and technical specifications and user stories within the ServiceNow Agile framework.
• Work alongside developers to ensure clarity and completeness of requirements.
• Testing, Documentation, and Training:
• Develop and execute comprehensive test cases; manage user acceptance testing (UAT) with stakeholders to achieve necessary sign-off.
• Maintain clear and concise documentation including workflows, data dictionaries, and training materials.
• Leverage business acumen to identify process improvements and enhance system usability.
• Conduct training sessions for stakeholders as needed.
• ServiceNow Expertise:
• Optimize CMDB data models to ensure accuracy and compliance with enterprise standards.
• Support the lifecycle management of configuration items (CIs) and maintain accurate CI relationships.
• Collaborate closely with ServiceNow developers and architects to implement effective solutions.
• Conduct surveys and gap analyses to recommend improvements to existing ServiceNow processes.

Qualifications:

• 4-8 years of experience as a Business Analyst in ITSM environments.
• Bachelor's degree in a related field, or equivalent work experience.
• A minimum of 2 years of hands-on experience with ServiceNow CSDM, CMDB, Discovery, and Service Mapping.
• ServiceNow certifications (CSA, CIS for CMDB/Discovery) are highly desirable.
• ITIL v3/V4 Foundation certification.
• Experience with Agile methodology for systems implementation.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in tools like Lucidchart, MS Word, Excel, PowerPoint, and collaborative platforms like Google Drive.

Expectations:

• Utilize comprehensive knowledge of IT concepts and principles to perform diverse tasks.
• Contribute to the development of relevant policies and procedures.
• Engage in complex projects of significant scope.
• Develop innovative solutions aligning with organizational objectives.
• Complete work independently, receiving guidance on new projects.
• May mentor less experienced colleagues.

Compensation: Anticipated salary range is $93,900 - $135,600. This position is not bonus eligible.

Benefits: Cardinal Health provides a comprehensive benefits package including:

• Medical, dental, and vision coverage.
• Paid time off.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday.
• Flexible spending accounts (FSAs).
• Disability coverage.
• Work-Life resources.
• Paid parental leave.
• Health lifestyle programs.

Application Deadline: The application window will close on 2/5/2026. If you're interested in this opportunity, please submit your application promptly.

At Cardinal Health, we are committed to fostering an inclusive workplace that values diversity. We encourage all qualified applicants to apply.