Business Process Consultant - ServiceNow Specialist

About Us

SHI International Corp. has been at the forefront of technological transformation since 1989, supporting organizations globally with innovative IT solutions. With a strong track record of growth, we proudly stand as a $16 billion enterprise dedicated to providing exceptional services.

Why Join Us?

• Diversity: We are the largest minority- and woman-owned enterprise in the U.S., and we celebrate diversity across our workforce.
• Career Growth: We prioritize continuous professional development and leadership opportunities for our employees.
• Comprehensive Benefits: We offer health, wellness, and financial benefits to foster peace of mind for you and your family.
• Advanced Facilities: Our workspaces are equipped with world-class technology that empowers you to succeed, whether in-office or remote.

Position Overview

As a prominent ServiceNow partner, we empower organizations to enhance their operational efficiency through cutting-edge digital workflows. Our expert team collaborates with clients to uncover opportunities, implement best practices, and maximize their ServiceNow investments.

We are looking for a skilled Business Process Consultant to join our dynamic team. In this role, you will connect our clients' business requirements with the technical capabilities of ServiceNow, analyzing existing processes, identifying areas of improvement, and designing optimized workflows on the platform.

Key Responsibilities

• Perform detailed analysis of current business processes and workflows with clients.
• Lead discovery workshops and requirements gathering sessions with stakeholders.
• Convert business requirements into functional specifications for ServiceNow implementation.
• Create process flows and workflow diagrams using industry-standard tools.
• Identify and propose process improvements for enhanced efficiency and effectiveness.
• Document current and future state processes comprehensively.
• Collaborate with technical teams to ensure effective implementation of solutions.
• Advise on ServiceNow best practices and platform capabilities.
• Support user acceptance testing and process validation initiatives.
• Conduct training sessions for end users on new workflows and ServiceNow features.

Desired Skills and Qualifications

• Problem-Solving: Proactively identify complex issues, initiate preventive measures, and drive successful outcomes.
• Communication: Effectively convey complex concepts to diverse audiences and mentor others in communication skills.
• Adaptability: Lead teams through change and foster a culture receptive to new directions.
• Leadership: Own complex initiatives and collaborate with teams to enhance performance.
• Teamwork: Build and guide teams, ensuring effective communication and cooperation.
• Self-Motivation: Take charge of personal and professional initiatives, driving results through motivation.

Required Experience

• Proficiency in directing projects to completion and ensuring stakeholder satisfaction.
• Systematic identification and management of technical project requirements through stakeholder engagement.
• Expertise in designing and maintaining robust systems and solutions.
• Ability to write, debug, and maintain code in various programming languages.
• Understanding of infrastructure components and orchestration tools for technical solutions.
• Experience developing Statements of Work (SOWs) to drive professional services growth.
• Extensive background in large-scale IT projects pertaining to design, deployment, and configuration.
• Proficiency with ServiceNow platform and core applications (ITSM, CSM, ITBM).
• Familiarity with process mapping tools (Visio, Lucidchart).
• Understanding of workflow automation and integration concepts.
• Knowledge of project management methodologies.
• Experience with data analysis and reporting tools.

Other Requirements

• Bachelor's Degree or relevant experience.
• 3+ years in business process analysis, preferably within IT service management.
• ServiceNow certification (Certified System Administrator or higher) preferred.
• Strong understanding of the ITIL framework and principles of IT service management.
• Familiarity with process improvement methodologies (Lean, Six Sigma).
• Willingness to travel occasionally.

The base salary for this position ranges from $120,000 to $160,000, with estimated on-target earnings (OTE), including base salary and bonuses/commissions, from $150,000 to $200,000. Compensation may vary based on skills, experience, and market location. Benefits may include medical, vision, dental, 401K, and flexible spending options.

We are an Equal Employment Opportunity Employer M/F/Disability/Protected Veteran Status.