Business Analyst - ServiceNow Enterprise Architecture

What IT Infrastructure & System Administration contributes to Cardinal Health

As part of Information Technology, we focus on the effective development, delivery, and operation of cutting-edge computing and information services. Our goal is to foresee, plan, and provide IT solutions and strategies that fuel operational success and enhance business value.

The IT Infrastructure & System Administration team is responsible for developing and implementing standardized IT policies and managing enterprise infrastructure. This involves assessing system health, optimizing system resources, and providing ongoing support for our databases. We also oversee and manage the organization's server and storage environments.

We are on the lookout for a talented Business Analyst specializing in ServiceNow Enterprise Architecture Workspace and Configuration Management Database (CMDB). In this impactful role, you will facilitate collaboration between business stakeholders and technical teams to ensure precise configuration data and empower enterprise architecture insights, which are essential for outstanding IT service delivery.

Key Responsibilities

Project & Stakeholder Management

• Develop and maintain project plans, track progress, and relay updates to stakeholders.
• Manage stakeholder expectations and ensure deliverables align with IT policies and best practices.

Requirements Gathering & Analysis

• Engage with stakeholders to effectively gather and analyze business requirements for EA Workspace and CMDB.
• Create comprehensive process flows, data models, and wireframes to document requirements.
• Translate business needs into accurate functional specifications and user stories.

ServiceNow Expertise

• Configure and optimize CMDB data models to ensure data integrity and adherence to enterprise architecture standards.
• Support CI lifecycle management and maintain accurate CI relationships.
• Collaborate closely with ServiceNow developers and architects for solution implementation.
• Conduct surveys, perform gap analysis, and recommend enhancements to current ServiceNow processes.

Testing, Documentation, and Training

• Create and execute test cases; manage user acceptance testing and secure user sign-off.
• Maintain up-to-date documentation including workflows, data dictionaries, and training materials.
• Utilize business knowledge to drive process improvements and enhance system usability.
• Provide training and guidance to stakeholders.

Qualifications

• 4-8 years of experience as a Business Analyst, preferably within ITSM environments.
• Bachelor's degree in a relevant field or equivalent work experience.
• A minimum of 2 years of hands-on experience with ServiceNow EA Workspace (Application Portfolio Management), CSDM, and CMDB modules.
• Current ServiceNow certifications (CSA, CIS for CMDB/APM) are highly preferred.
• ITIL v3/V4 Foundation certification.
• Experience with implementation utilizing Agile methodology.
• Strong analytical, problem-solving, and communication skills.
• Proficient in tools such as Lucid charts, MS Word, MS Excel, and collaborative platforms like Google Drive.

What is expected of you and others at this level

• Apply deep knowledge and understanding of concepts to perform various tasks and projects.
• Contribute to the development of policies and procedures.
• Work on complex projects of significant scope.
• Develop innovative solutions to challenging problems.
• Complete work independently while receiving general guidance on new projects.
• Work is reviewed for compliance with objectives.
• May mentor less experienced colleagues.

Anticipated salary range: $80,900 - $127,050

Bonus eligible: No

Benefits: Cardinal Health offers a vast array of benefits and programs aimed at supporting your health and well-being.

• Comprehensive medical, dental, and vision coverage
• Generous paid time off plan
• Health savings account (HSA)
• 401k retirement savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 12/31/2025. If interested in this exciting opportunity, please submit your application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is influenced by a range of factors including a candidate's geographical location, education, experience, and skills, along with internal pay equity evaluations.

Candidates who are back-to-work, people with disabilities, individuals without a college degree, and veterans are strongly encouraged to apply.

At Cardinal Health, we are committed to fostering an inclusive workplace that values diverse thoughts, experiences, and backgrounds. We celebrate our differences to create better solutions for our customers, allowing every employee to express their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, or any other status protected by federal, state, or local law.

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