ServiceNow Program Manager

Job Title: ServiceNow Program Manager

Location: Cupertino, CA (Hybrid/Onsite)

Job Description: Hands-on enterprise ServiceNow Program / Project Managers with clear evidence of delivery ownership.

What we need to see clearly in profiles:

• ServiceNow used as a core delivery platform, not just listed as a tool (e.g., ITSM / ITOM / CSM-driven programs, workflow ownership, change & incident governance tied to delivery)
• Strong Agile / hybrid execution, with examples of sprint execution, velocity, defect reduction, and delivery outcomes
• Ownership of enterprise or platform programs (ITSM transformations, digital platforms, AI / automation initiatives), not just PMO tracking or monitoring
• Clear cross-functional coordination across engineering, QA, infrastructure, security, and business teams
• Evidence of KPI / OKR tracking, risk & change management, and measurable improvements in delivery

What to avoid for this role:

• Pure University PMO or governance-heavy profiles (stage gates, monitoring-only PMs)
• SAP-only functional PMs without ServiceNow-centric delivery
• Ops-only or compliance PMs without product / platform delivery ownership

Ideal market background:

• ServiceNow transformation PMs
• ITSM / digital platform PMs
• Enterprise SaaS / platform program managers where ServiceNow is the delivery backbone