ServiceNOW Cloud Platform Architect

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Technical Skills:

Skill Years/Level of Experience

Customer Service Management P4 - Expert

ServiceNow Platform P4 - Expert

Solution Architecture P4 - Expert

P1 – Beginner (0-2 yrs experience)

P2 – Intermediate (3-5 yrs experience)

P3 – Advanced (7-10 yrs experience

P4 – Expert (10+ yrs experience)

Role Description:

Overview: As a Technical Architect, you will be responsible for designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM). Your role will involve collaborating with stakeholders to gather requirements, confirm technical feasibility, and provide solutions that meet the needs of the organization. Additionally, you will be involved in technical validation to ensure that the implemented solutions align with the established architecture and standards.

To excel in this role, you should have a strong background in Solution Architecture and be proficient in using the ServiceNow platform. Experience with ServiceNow Product Customer Service Management (CSM) is essential, as well as a solid understanding of Requirements Confirmation processes. Your ability to effectively communicate with both technical and non-technical stakeholders will be crucial ensuring successful project delivery. Overall, your expertise in Solution Architecture and technical validation will be key in driving the organization's digital transformation initiatives forward.

In this role, exposure to tools and processes related to ServiceNow Product Customer Service Management (CSM) will be beneficial. Candidates with a proven track record of successfully designing and implementing solutions using the ServiceNow platform will have a competitive advantage. Additionally, experience in technical validation and ensuring solutions aligned with established architecture and standards will be highly valued. Your ability to think critically, problem-solve, and communicate effectively will be essential in driving the organization's digital transformation efforts.

Job Title: Technical Architect

Required Skills:

Customer Service Management (CSM) - P4

ServiceNow Platform - P4

Solution Architecture - P4

Requirements Confirmation - P4

Technical Validation - P4