Enterprise ServiceNow Platform Senior Manager

Enterprise ServiceNow Platform Senior Manager

Company:

The Boeing CompanyInformation Digital Technology and Security (IDT&S) is currently seeking an Enterprise ServiceNow Platform Senior Manager to join the team in either Seattle, WA; Plano, TX; Berkeley, MO; Seal Beach, CA; Ridley Park, PA; Arlington, VA; North Charleston, SC; Chicago, IL; or Mesa, AZ.

Your mission is to chart the course for strategy, lifecycle development, and operational stability for the enterprise ServiceNow platform supporting IT and cross-enterprise business functions.

This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through ServiceNow modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven ServiceNow platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results.

Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise ServiceNow platform.

Position Responsibilities:

Enterprise Product Management for the ServiceNow platform and associated applications, tools, and services

Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes

Day-to-day production operations for ServiceNow through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA

Support planned and on-call emergent operations for a global enterprise

ServiceNow product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies

Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements

Manage key supplier relationships and budget

Drive AI and automation initiatives leveraging ServiceNow and other integrated capabilities to improve the user experience and enterprise outcomes

Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills

Lead a large global team (hiring, performance, career development, employee satisfaction)

Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders

Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives

To thrive in this environment, you will be:

A recognized leader with demonstrated skills in industry strategic thinking and innovation

Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive impactful business results

A technically fluent leader with strong executive presence and the ability to influence and enjoy a dynamic environment with demanding challenges

An excellent communicator who can engage across all levels of leadership

An outcome focused leader modeling unmatched professionalism and solid decision making

Flexible to accommodate schedules associated with supporting a global enterprise

Basic Qualifications (Required Skills/Experience):

10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives

5+ years of experience leading ServiceNow platform support

5+ years of experience in ITIL, portfolio management, or service management

5+ years of experience leading global teams across multiple time zones

Preferred Qualifications (Desired Skills/Experience):

Bachelor's degree or higher

Experience at a global, multi-national company delivering IT Operations services

Relevant ServiceNow certifications

Experience leading a team in the implementation of AI & automation capabilities

Excellent communication skills and experience communicating with senior executive leadership

Conflict of Interest:

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $191,250 – $277,150

Language Requirements:

Not ApplicableEducation:

Not ApplicableRelocation:

Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.Safety Sensitive:

This is not a Safety Sensitive Position.Security Clearance:

This position does not require a Security Clearance.Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program

This position is not contingent upon program awardShift:

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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