Servicenow Administrator | |

Job Description Customer is seeking an experienced Servicenow Administrator who will work in Remote mode and report to customer located at Cincinnati, Ohio.

Responsibilities

• Administer and operate ServiceNow ITOM Discovery, Service Mapping, and CMDB; act as a CMDB administrator to maintain data quality and operational readiness.
• Create, maintain, and continuously improve Application Service Maps in ServiceNow; streamline and automate service mapping where possible.
• Support improved reporting and impact analysis using CMDB/service mapping data (e.g., relationships between configuration items (CIs), applications, and ownership/impact).
• Provide operational support including monitoring, incident response, and request fulfillment related to ServiceNow ITOM administration (note: Event Management is out of scope).
• Partner with client stakeholders and technical teams to drive "heavy lifting" for mapping/CMDB improvements and day-to-day administration.
• Support a large-scale CMDB and mapping footprint (millions of CIs and thousands of applications/service maps) and help sustain mapping maturity.
• Provide coverage aligned to 24x7 needs with a standard work schedule and after-hours support as required.

Requirements

• 8+ years in IT operations, incident management, or application support in a 24/7 environment.
• Hands-on experience with observability/monitoring (Dynatrace, Grafana, and/or Azure Monitor), including alerting and dashboarding.
• Experience supporting or coordinating major incident resolution (bridge calls, documentation, stakeholder communications).
• Familiarity with ITSM tooling and workflows (e.g., ServiceNow).
• Excellent scripting/automation skills (PowerShell, Python, and/or Bash) and documenting SOPs/knowledge articles.
• Exceptional verbal and written communication skills; ability to document procedures, incident reports, and root cause analyses clearly.
• Proven ability to provide effective escalation support and guidance to junior engineers and Tier 1/2 teams.
• Bachelor's degree in a related field (or equivalent experience)
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Work Timing

PST Cincinnati, Ohio

Hours per week

40

Duration of Contract

5 Months

Application Process

Please visit Jobs at Mindverse Consulting Services Private Limited and locate the applicable job title. Read the JD in details and Click "I'm Interested" and fill out accordingly.

Attach your CV and any other document you deem fit along with the "Screening Questions" which is mandatory. Please be specific and detailed. Note these questions are from the custom to evaluate your candidature.

Any vague or inconclusive answer will not be considered.

Incase of any query, feel free to reach out to career@mindverseconsulting.com