Sr. ServiceNow ITSM Specialist

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Zolon Tech Solutions Inc, is seeking the following. Apply via Dice today

We are seeking an experienced Sr. ServiceNow ITSM Specialist to manage, configure, and support the ServiceNow platform. The role involves customizing workflows, forms, business rules, and integrations, as well as administering user access, roles, and permissions. The candidate will monitor platform performance, troubleshoot issues, implement upgrades, and ensure system reliability and security compliance.

Required Skills: 5+ years of IT experience with 3+ years of ServiceNow administration/development

Strong ServiceNow ITSM configuration, workflows, and integrations experience

Proficiency in JavaScript, SQL, HTML, and CSS

Experience with ITIL framework and ITSM best practices

Experience with platform upgrades, troubleshooting, and performance monitoring

ServiceNow CSA or CAD certification preferred

Additional Requirements: Experience Supporting Federal/government Environments Preferred Must be able to pass background clearance