Manager, ServiceNow Digital Analyst - Onboarding

About the Role

Pfizer Digital is a customer-oriented, front-line organization with a vision to win the digital race in pharma and unleash the power of our colleagues by creating compelling digital experiences for our internal and external audiences. As a Digital Analyst in the Service. Now Creation Center, you'll help plan and deliver solutions for onboarding in Service. Now. We're looking for a dynamic colleague who is collaborative and has a passion for using digital technology to solve problems.

What You'll Do

You'll work as part of the onboarding squad to develop project timelines based on business requests, defining and communicating as-is and to-be business processes within Service. Now with a focus on onboarding, offboarding, acquisitions, and divestitures. Your role involves translating business requirements into detailed functional requirements and designing solutions while overseeing their development. You'll develop and organize user stories, contribute to backlog planning for agile projects, and perform thorough testing as needed. Working with squad resources, you'll develop automated testing capabilities and ensure solutions are delivered on-time, on-budget, and inclusive of the scope committed to the business. You'll also influence project timelines, cadences, and risks while identifying new opportunities for each Service. Now major release and store upgrade.

What We're Looking For

You'll need either a master's degree with at least two years of relevant experience, or a bachelor's degree with four years of relevant experience. Additionally, you must have 4 years of experience testing, designing, and/or implementing custom or Saa. S solutions. Beyond formal qualifications, we need someone with good interpersonal and communication skills who is self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

Your innovative mindset combined with strong delivery-oriented values will be essential. You should have working experience with agile development methodology, knowledge of corporate enterprise systems, the ability to make sound decisions to resolve complex issues, foundational knowledge of Service. Now, and experience with Jira or Azure Dev. Ops.

Nice to Have

Experience with Service. Now Employee Center Pro and Core, case and knowledge management, and service portals would be advantageous. A demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions, hands-on service delivery and operations experience, and the ability to work in ambiguous situations as part of a project team are all valued. We also appreciate colleagues who can manage multiple priorities and work well under pressure.

Our Culture

We recognize that people are the cornerstone of Pfizer's success. Pfizer is #Redefining. Growth through our 'Growth Universe' program that encourages colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizer's 'Log in for Your Day' program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance. Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and agile strategies to deliver unconventional solutions. Science will win, and digital will help Pfizer do it faster.

We run our business as a team—your input and expertise are essential to our success. We're proud of our ongoing efforts to foster diversity and inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work. In keeping with our mission to cultivate diversity, Pfizer prioritizes workplace practices that elevate the confidence and productivity of our neurodiverse and disabled coworkers by taking their skills into greatest consideration. Our colleagues find Pfizer to be a welcoming and accommodating environment, allowing them to thrive and build new skills with the help of support networks, colleague resource groups, and more.

Work Arrangement

This position is hybrid based in San Jose, Costa Rica. Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.