Business Analyst, ServiceNow CMDB and Discovery

Business Analyst, ServiceNow CMDB and Discovery

We are seeking a skilled Business Analyst with expertise in ServiceNow Configuration Management Database (CMDB), ServiceNow Discovery and Service Now Service Mapping.

• Gather and analyze business requirements for CMDB, Discovery and Servicemapping
• Create process flows, data models, and wireframes to document requirements clearly.
• Translate business needs into functional and technical specifications
• Create user stories in Serivce-now Agile system
• Collaborate with developers to ensure clear requirement
• Maintain documentation including workflows,data dictionaries,and training materials Leverage knowledge of the industry drive procesimprovementsand enhancsystem usability)

servicenow Expertise: PConfigure optimise CMDB datamodels asures integrtiy& compliancewith enterprise architecture standards Support CI lifecycle management maintain accurate CI relationship work closly With service developer architrector implement solutions Conduct survey gap analysis Recommend improvements Existing servicenow Process.

cmdb discivery sercve mpping prefered",Service-now certifications(CSA,CIS)preferred.ItIL v3/v4 Foundation certificatitonPreferred.,]">