ServiceNow Platform Engineer , Full Time MR004

About Smart Working

At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn t just another remote opportunity - it s about finding where you truly belong, no matter where you are. From day one, you re welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you re empowered to grow personally and professionally.

Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the role

As a ServiceNow Platform Engineer, your primary focus will be on the design, configuration, optimisation, and ongoing evolution of the ServiceNow platform. This role is centred on ensuring the platform delivers real business value supporting operational efficiency, automation, and scalable service management across the organisation.

You will work closely with technology, operations, and business stakeholders to understand requirements, translate them into effective ServiceNow solutions, and ensure the platform is configured and governed to a high standard. This is an excellent opportunity for someone who wants to specialise deeply in ServiceNow while operating in a complex, enterprise-scale environment.

Responsibilities

• Own and contribute to the development, configuration, and optimisation of the ServiceNow platform
• Design and implement ServiceNow solutions that support ITSM and wider enterprise workflows
• Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations
• Configure workflows, business rules, forms, UI policies, and integrations within ServiceNow
• Support platform governance, best practices, and continuous improvement initiatives
• Ensure platform stability, performance, security, and maintainability
• Assist with upgrades, releases, and change management related to the ServiceNow platform
• Provide technical guidance and support to users and teams interacting with ServiceNow
• Contribute to documentation and knowledge sharing around platform usage and standards

Requirements

• Strong hands-on experience with the ServiceNow platform in a production environment
• Proven experience configuring and supporting ServiceNow modules (e.g. ITSM or related areas)
• Solid understanding of ServiceNow architecture, workflows, and configuration best practices
• Experience translating business and operational requirements into ServiceNow solutions
• Comfortable working in a large, structured organisation with multiple stakeholders
• Strong problem-solving skills and attention to detail
• Clear communication skills, able to work with both technical and non-technical teams

Nice to Have

• Experience with additional ServiceNow modules beyond core ITSM
• Exposure to integrations between ServiceNow and third-party systems
• Experience supporting ServiceNow in regulated or enterprise environments
• Familiarity with ServiceNow upgrade cycles, release management, or platform governance
• ServiceNow certifications (e.g. CSA or module-specific certifications)

Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter)
• No Weekend Work: Real work-life balance, not just words
• Day 1 Benefits: Laptop and full medical insurance provided
• Support That Matters:Mentorship, community, and forums where ideas are shared
• True Belonging: A long-term career where your contributions are valued

At Smart Working, you ll never be just another remote hire.

Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

If that sounds like your kind of place, we d love to hear your story.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.