Sr. ServiceNOW

Job Summary

We are seeking a highly skilled and energetic Sr. ServiceNOW (DPR) Developer to lead the design, development, and implementation of innovative ServiceNOW solutions within a complex IT environment. This role offers an exciting opportunity to work on enterprise-level projects, leveraging your expertise in system architecture, integration, and automation to enhance service delivery and operational efficiency. The ideal candidate will thrive in a fast-paced, collaborative setting, driving continuous improvement through solution-oriented thinking and technical excellence.

Responsibilities

• Lead the development and customization of ServiceNOW platform modules, including Discovery, Incident Management, Change Management, and Configuration Management Database (CMDB).
• Collaborate with cross-functional teams to gather requirements and translate them into scalable, efficient system solutions aligned with enterprise architecture standards.
• Design and implement integrations between ServiceNOW and other enterprise systems such as Salesforce, Pegasystems, and various IT infrastructure tools using RESTful APIs and web services.
• Develop automation workflows utilizing ServiceNOW Flow Designer, scripting (JavaScript, PowerShell), and other scripting languages to streamline business processes.
• Ensure system security by implementing best practices for cloud security, system hardening, vulnerability management, and threat intelligence integration.
• Conduct system testing, debugging, troubleshooting, and performance tuning to optimize platform stability and responsiveness.
• Maintain comprehensive documentation of system architecture, configuration changes, and technical procedures following SDLC (Software Development Life Cycle) standards.

Qualifications

• Proven experience as a ServiceNOW Developer with a strong understanding of Service-oriented architecture (SOA) principles.
• Expertise in solution architecture design for enterprise service management platforms.
• Hands-on experience with ETL processes, data integration techniques, and database management systems such as MySQL, PostgreSQL, Oracle, or Microsoft SQL Server.
• Solid knowledge of IT infrastructure components including operating systems (Windows/Linux), virtualization (VMware/ESXi), cloud platforms (AWS/Azure), load balancing, VPNs, firewalls, DNS/DHCP configurations.
• Proficiency in programming languages such as JavaScript, Python, C#, Java; familiarity with RESTful APIs and web services like SOAP.
• Experience working within Agile methodologies utilizing DevOps tools like Jenkins, Git for CI/CD pipelines.
• Strong understanding of system design principles including microservices architecture and container orchestration with Kubernetes or Docker.
• Familiarity with security protocols including cloud security best practices, GPO management, system hardening techniques, vulnerability assessment tools, and threat intelligence platforms.
• Knowledge of other enterprise systems such as Salesforce CRM or Pegasystems BPM is advantageous.
• Excellent problem-solving skills with the ability to debug complex issues across multiple platforms; effective communication skills for collaboration across teams. Join us to be at the forefront of innovative service management solutions Your expertise will empower organizations to deliver seamless digital experiences while advancing your career in a dynamic environment dedicated to excellence in technology deployment.

Job Types: Full-time, Contract

Pay: $ $60.00 per hour

Benefits:

• Relocation assistance

Work Location: In person