Experienced Consultant for ServiceNow Implementation

Your journey at Crowe begins here! At Crowe, we believe in fostering a meaningful and rewarding career experience. Enjoy the flexibility to balance work and personal life, as we trust you to deliver results and make an impact. We embrace diversity, prioritize well-being, and promote equitable access to growth opportunities. With an 80-year legacy, we are committed to service excellence through innovation and are continually investing in advanced technologies like AI to better serve our clients. Join us at Crowe to help shape the future of our industry.

Job Description

Crowe is seeking a dynamic and experienced Senior Consultant to join our expanding ServiceNow Cloud Solutions team. This role is ideal for individuals with a robust background in ServiceNow who are passionate about leading projects, managing delivery teams, and driving business development efforts. As a Senior Consultant, you will act as a trusted advisor, overseeing solution delivery from design through implementation. You will play a vital role in our practice's growth by leading engaging sales demonstrations, supporting proposal development, and mentoring junior team members. We are looking for entrepreneurial, client-focused candidates eager to further develop their ServiceNow and consulting leadership skills.

Key Responsibilities

• Lead comprehensive client projects across various ServiceNow applications (e.g., IRM, ITSM, CSM, HRSD, SecOps) to ensure excellence in delivery.
• Serve as the primary contact for clients during engagements, fostering relationships and managing expectations.
• Translate complex business requirements into scalable and effective ServiceNow solutions.
• Facilitate workshops and design sessions with clients to guide solution direction.
• Configure, customize, and enhance ServiceNow applications while guiding junior team members in execution.
• Deliver compelling sales demos to prospective clients, showcasing ServiceNow capabilities and Crowe's approach.
• Assist in creating proposals, drafting Statements of Work (SOW), and engaging in pre-sales activities.
• Mentor and train junior staff to enhance their technical and consulting skills.
• Contribute to best practices, accelerators, and knowledge-sharing initiatives to elevate delivery quality.
• Collaborate with leadership on thought leadership and practice-building strategies.

Desired Skills

• Extensive hands-on experience in configuring and implementing ServiceNow solutions.
• Proficient in ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.).
• Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools.
• Exceptional communication, facilitation, and client-facing presentation skills.
• Proven track record of leading ServiceNow delivery projects and mentoring junior team members.
• Experience in business development (demos, proposals, pre-sales discussions) is preferred.
• Strong problem-solving and organizational abilities.

Certifications

• ServiceNow Certified System Administrator (CSA) is preferred.
• One or more ServiceNow Certified Implementation Specialist certifications are preferred.
• Certified Application Developer (CAD) is a plus.

Qualifications

• Minimum of 2 years of direct ServiceNow implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Proven success in delivering ServiceNow solutions that meet client needs.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is preferred.
• Willingness to travel up to 30% as needed for client engagements.

We expect you to embody Crowe's values of Care, Trust, Courage, and Stewardship. These principles guide our actions and decisions. We are committed to ethical practices and integrity at all levels.

In compliance with federal law, all individuals hired will need to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification form upon hire. Crowe is currently not sponsoring work authorization.

The salary range for this position considers various factors in compensation decisions, including but not limited to skill set, experience, training, licensure, certifications, and organizational needs. A reasonable estimate of the current range is $74,100.00 to $147,800.00 per year.

Our Benefits

At Crowe, we recognize that exceptional people are the foundation of a great firm. We care about our employees and provide a comprehensive total rewards package. Discover the benefits of working at Crowe!

How You Can Grow

We nurture your talent in an inclusive culture that values diversity. You will have regular meetings with your Career Coach to assist in realizing your goals and aspirations.

More About Crowe

Crowe is one of the largest public accounting, consulting, and technology firms in the United States. We deliver audit services to public and private entities while helping clients achieve their goals through tax, advisory, risk, and performance services. Our firm is recognized as one of the best places to work in the country. Crowe serves clients worldwide as an independent member of Crowe Global, a leading global accounting network consisting of over 200 independent firms in more than 130 countries.

Crowe LLP is an equal opportunity employer and prohibits discrimination and harassment of any kind, ensuring all employees and applicants are treated fairly. This includes all protected characteristics in accordance with federal, state, and local laws. Crowe will consider all qualified applicants, including those with criminal histories, following applicable laws regarding fair chance hiring practices.