Program Manager, Sales New Hire Experience

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we design GTM new hire experiences that accelerate seller performance and confidence from day one. The Sales New Hire Experience team builds high-impact, real-world learning journeys that prepare sellers to drive customer value quickly and effectively.

We’re looking for a Program Manager to support onboarding excellence and continuous improvement of our Sales New Hire Experience programs. This role plays a key part in ensuring our monthly enhancements and bi-annual updates are curated strategically aligned to the business, applying adult learning theory and developed in our OnDemand digital cohort experience.

This is an execution-focused individual contributor role for someone who thrives in a high-growth company environment, enjoys working across learning platforms, and takes pride in ensuring programs run seamlessly.

What You’ll Do

Content curation & release support

• Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking in tools like Intrepid.
• Maintain program documentation, release notes, and update logs.
• Identify and escalate risks or defects that impact learner experience.
• Present and lead change management projects, presenting delta and facilitating training to sales trainers as needed.

Intrepid & LMS Operations

• Co-build and develop strategic content elements, configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms).
• Partner with Intrepid Admin to resolve technical issues, respond to content intake requests and maintain content accuracy.
• Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools

Curriculum & Experience Integrity

• Implement curriculum updates provided by program strategy and content teams.
• Ensure learning materials, links, simulations, and session content are current and properly configured.
• Support facilitator and learner readiness for upcoming cohorts.
• Collaborate on building QA processes aligned to program strategy

Stakeholder Collaboration

• Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies.
• Communicate status updates and escalate blockers appropriately.
• Own project-based socialization, timelines and communication cross-functionally - lead planning conversations aligned to broader strategy.

Qualifications

What You Bring

• 5+ years of experience in enablement, program coordination, learning operations, or related fields.
• Hands-on experience with Intrepid (or similar cohort-based learning platforms).
• Working knowledge of LMS operations, including enrollments, reporting, and troubleshooting.
• Proven ability to curate content and exposure to creative learning tools is a plus (Articulate, PowerPoint, Canva, Adobe Illustrator)
• Strong attention to detail and ability to manage multiple moving pieces.
• Aptitude to thriving in ambiguity and an AI first mindset
• Experience supporting structured program releases or large-scale onboarding initiatives.
• Practiced ability presenting and leading change management conversations
• Clear communicator who thrives in collaborative environments.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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