ServiceNow Engineer- Hardware & Software Asset Management (HAM / SAM)

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

Seeking a ServiceNow Hardware and Software Asset Management (HAM/SAM) Engineer to build and mature our enterprise asset lifecycle capabilities on the ServiceNow platform. This role will be responsible for configuration, optimization, and ongoing support of HAM and SAM modules, ensuring accurate asset data, license compliance, and integration with discovery and procurement systems.

The ideal candidate has hands-on ServiceNow HAM/SAM experience, strong CMDB fundamentals, and the ability to partner with IT, Procurement, Finance, and Security stakeholders to operationalize asset governance at scale.

Location: Dallas, TX or Denver, CO

The Main Responsibilities

ServiceNow Platform Engineering

• Configure, enhance, and support ServiceNow HAM and SAM modules, including lifecycle workflows from request through retirement
• Maintain asset data integrity across CMDB, HAM, and SAM, ensuring alignment with CSDM standards
• Design and implement asset-related workflows, approvals, notifications, and automations
• Support asset lifecycle use cases including procurement, deployment, transfers, returns, and disposal

Asset Discovery & Integrations

• Manage and support integrations with discovery and inventory tools (e.g., Flexera, SCCM, Intune, Jamf, cloud connectors)
• Monitor and remediate data quality issues related to asset feeds and normalization
• Partner with technical teams to resolve discrepancies between discovered data and ServiceNow records

Software Asset Management & Compliance

• Support license models, entitlement management, and reconciliation processes
• Assist with compliance reporting and audit readiness for software publishers
• Develop and maintain SAM dashboards and reports to track compliance, risk, and cost optimization

Reporting, Analytics & Governance

• Build and maintain operational and executive dashboards for HAM/SAM KPIs
• Support governance processes related to asset standards, lifecycle controls, and data stewardship
• Contribute to documentation, knowledge articles, and operational runbooks

Stakeholder Collaboration

• Work closely with IT operations, procurement, finance, and security teams
• Support business initiatives requiring accurate asset data and lifecycle visibility

Provide guidance and support to process owners and operational teams

What We Look For in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Education/Experience:

• Bachelor’s degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science. 3+ years of related experience. Certification is required in some areas.
• 3+ years of hands-on experience in:
• • ServiceNow platform configuration and architecture
• HAM and SAM modules, experience supporting asset lifecycle processes
• Strong understanding of CMDB and CSDM concepts
• Familiarity with asset discovery and inventory tools and integration

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$132,000 - $198,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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