ServiceNow Business Process Consultant

Join Our Team:

We are a leading global professional services organization that partners with top cloud providers such as ServiceNow, AWS, Azure, and Google. When you choose a career with us, you'll be part of a dynamic team that delivers innovative solutions and transforms business operations.

About Our ServiceNow Business Group:

Our team specializes in a platform-led approach that integrates industry insights with technology transformation, helping clients thrive in a continually evolving cloud landscape. We empower organizations to reimagine their services and modernize operations, making the most of ServiceNow's powerful features.

Who We Seek:

We are looking for a Business Process Consultant who is passionate about driving digital transformation. If you are creative, analytical, and have a track record of solving complex business challenges, we want you to be part of our ServiceNow Practice!

Your Responsibilities:

• Provide expert guidance within the ServiceNow framework, assisting clients in achieving their business objectives effectively.
• Communicate with clarity and diplomacy, effectively resolving challenges while understanding the evolving needs of clients.
• Deeply understand client business processes and ServiceNow functionalities to identify and document necessary adjustments for enhanced efficiency.
• Lead design workshops, serving as a trusted advisor to clients throughout engagements.
• Utilize strong interpersonal skills and a customer-centric approach to collaborate with cross-functional teams effectively.

This role requires travel ranging from 25% to 100% based on client requirements.

Essential Qualifications:

• A minimum of 4 years' experience with ServiceNow.
• A minimum of 4 years' experience in leading workshops, gathering requirements, defining processes, and driving improvements.
• A minimum of 4 years' experience in developing necessary documentation, project artifacts, and user stories.
• A minimum of 4 years' experience in leveraging ServiceNow to meet business requirements.
• A Bachelor's degree in Business or IT-related field, or equivalent experience (12 years without a degree, or 6 years with an associate's degree).

Bonus Qualifications:

• ITIL v4 Managing Professional or Strategic Leader Certification.
• Agile Scrum Product Owner Certification.
• ServiceNow CSA certification and additional ServiceNow credentials.
• Strong verbal and written communication skills, along with excellent presentation and facilitation abilities.
• Advanced proficiency in MS Office including Word, Excel, Visio, and PowerPoint.
• Extensive experience in process management competencies.
• Agile Scrum Master certification.
• Proven experience providing thought leadership in consulting engagements to address complex business and technical challenges.

Compensation is competitive and based on factors like location, role, skills, and experience. This position will remain posted actively for at least 3 days.

We offer comprehensive benefits, including medical, dental, and vision coverage, life insurance, long-term disability, a 401(k) plan, bonus opportunities, and paid time off.

If you require accommodation during the recruiting process, please let us know, and we will make the necessary arrangements.

We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to age, race, creed, color, religion, sex, national origin, disability, veteran status, sexual orientation, or any other protected status. Our diversity enhances our innovation, competitiveness, and creativity, allowing us to better serve our clients and communities.