ServiceNow HRSD Business Analyst

Job Title : ServiceNow HRSD Business Analyst Location : Santa Clara, CA - Remote Full time USC/ GC As per market between 100k to 120k Responsibilities

• Gather, analyze, and document business requirements for ServiceNow implementations and enhancements.
• Collaborate with Product Owners, Architects, Developers and QAs to translate requirements into user stories and functional specifications.
• Support ServiceNow modules including (but not limited to) Incident Management, Change Management, Service Catalog, Knowledge Management, and Case Management.
• Act as a liaison between the business users and the technical team to ensure successful solution delivery.
• Work closely with stakeholders based in the US, ensuring at least 4 hours of working overlap to facilitate meetings, requirement gathering sessions, and sprint planning.
• Participate in UAT (User Acceptance Testing), develop test cases, and validate solutions before deployment.
• Support ongoing enhancements, troubleshooting, and maintenance of ServiceNow applications.
• Prepare documentation, process flows, and training materials as needed.
• Provide regular status updates to leadership and project teams.