ServiceNow Platform Administrator

Job Title: ServiceNow Platform Administrator

The role of a ServiceNow platform administrator involves managing and maintaining the ServiceNow platform to ensure its optimal performance and alignment with organizational needs. This includes tasks such as system upgrades, user provisioning, reporting, and problem resolution, as well as managing access controls and user permissions.

• Tier 1 support of ServiceNow Platform Incidents; identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems.
• Serves as backup to respond to user requests for system needs and upgrades or handles requests that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts API's User Management Certs etc.