ServiceNow Consultant for Implementation Projects. Job in Indianapolis Move Collective Jobs

Your Journey at Crowe Starts Here:

At Crowe, we believe in fostering a meaningful and rewarding career. Experience genuine flexibility to balance work and personal life, while being trusted to deliver impactful results. We celebrate individuality and prioritize your well-being and career growth. Join our legacy of excellence, innovation, and a commitment to quality service in audit, tax, and consulting. Become part of Crowe, where your contributions can shape the future of our industry.

Job Description:

Key Responsibilities:

• Configure, customize, and administer ServiceNow applications across various modules (e.g., ITSM, CSM, HR).
• Work closely with senior consultants and architects to transform business requirements into technical solutions.
• Engage in solution design workshops, testing, deployment, and client training.
• Document technical designs and configurations effectively for future use.
• Support practice growth through proposal development and client presentations.
• Collaborate with senior team members to strengthen client relationships and identify new opportunities.

Desired Skills:

• Basic knowledge of JavaScript and web technologies is advantageous.
• Strong analytical and problem-solving capabilities.
• Interest in cloud technologies (AWS, Azure, GCP) and enterprise service management.
• Exceptional written and verbal communication skills.
• A collaborative mindset working in a dynamic environment.
• A budding interest in business development and professional services initiatives.
• Familiarity with ServiceNow platform concepts is a plus.

Certifications:

• ServiceNow Certified System Administrator (CSA) preferred.
• Any ServiceNow Implementation Specialist certifications are a bonus.

Implementation Expertise:

• Drive design, development, and deployment of ServiceNow solutions.
• Customize and configure ServiceNow applications, facilitating the rollout of new modules.

Requirement Gathering:

• Engage with clients to gather and analyze business needs.
• Transform requirements into technical specifications and design documents.

Customization and Configuration:

• Tailor ServiceNow applications through workflows, business rules, and scripts.
• Manage ServiceNow settings including user roles and access controls.

Integration:

• Design and implement integrations between ServiceNow and other systems using APIs.
• Ensure smooth data continuity across various platforms.

Data Management:

• Oversee data migrations using Import Sets and maintain data quality.
• Implement best practices for data governance.

Technical Documentation:

• Develop and maintain documentation, including user guides and release notes.
• Communicate technical solutions and practices to teammates and stakeholders.

Troubleshooting Support:

• Provide assistance and resolve ServiceNow-related technical issues.
• Work with service support resources to solve complex problems.

Training:

• Conduct training sessions for clients and end-users.
• Facilitate knowledge transfer to teams and clients.

Continuous Improvement:

• Stay updated on ServiceNow's latest features and best practices.
• Identify and implement process improvements to enhance system performance.

Technical Skills:

• Familiarity with ServiceNow development tools like Studio and Flow Designer.
• Experience in ServiceNow ITSM, ITOM, and related modules.
• Knowledge of JavaScript and Glide API.
• Understanding of integration tools, APIs, and data management.
• Familiarity with version control systems and CI/CD practices.

Education and Experience:

• Bachelor's degree in MIS, Computer Science, or relevant field, or equivalent experience.
• ServiceNow Certified System Administrator is required.
• 0-2 years in hands-on ServiceNow roles, with integration experience preferred.
• Experience in Agile/Scrum environments is beneficial.

Soft Skills:

• Strong analytical and troubleshooting abilities.
• Excellent communication skills for technical concepts.
• Collaborative team player with strong interpersonal skills.
• Adaptability to shifting priorities in a fast-paced setting.
• Willingness to learn and grow with new technologies.

Qualifications:

• 1-3 years in consulting or technology services, with a focus on ServiceNow.
• Ability to quickly learn and master new technical concepts.
• Client-focused mindset, committed to delivering value.
• Entrepreneurial spirit with a proactive approach to ownership.
• Interest in engaging in business development ventures.
• Willingness to travel up to 30% for client projects.

At Crowe, we uphold values of Care, Trust, Courage, and Stewardship, which guide our behavior and ethics in every interaction.

All hired will be required to verify identity and eligibility to work in the United States upon hire. Crowe does not currently sponsor work authorization.

The salary range for this role is $58,800.00 - $109,600.00 annually, influenced by numerous factors such as skills, experience, and organizational needs.

Our Commitment to You:

Crowe appreciates its people and offers an extensive rewards package. Explore what becoming a part of Crowe means for you.

Your Growth Opportunities:

We are dedicated to inclusivity and talent development. Regular meetings with your Career Coach will support your career aspirations.

About Crowe:

Crowe is one of the premier public accounting and consulting firms in the United States. With a legacy of excellence in audit, tax, and advisory services, we cater to clients globally as part of Crowe Global.

Crowe LL.P is an equal opportunity employer and prohibits discrimination based on any characteristic protected by law. We do not recognize unsolicited candidates or resumes from staffing agencies.

For additional information regarding accommodations during the application process, please visit our Applicant Assistance page.