ServiceNow Supervisor with ITIL Certification

A key leadership role in our organization is available for a ServiceNow Supervisor with ITIL certification. Job Overview

This position oversees the strategy, development, configuration, optimization and operational support of our ServiceNow platform. Our ideal candidate will lead a team of analysts and developers to ensure seamless service delivery and meet critical KPIs. Key Responsibilities:

• Provide strategic direction for ServiceNow operations including configuration, development integration and support across various modules
• Serve as an escalation point for incidents ensuring timely resolution against strict SLAs ITIL service metrics are met