ServiceNow Supervisor with ITIL Certification

Strategic Leader Sought for ServiceNow Platform Oversight

• Provide visionary leadership for the effective operation and growth of the company's ServiceNow platform.
• Serve as a key escalation point, ensuring that all incidents are resolved efficiently while meeting strict SLAs, KPIs, and ITIL service metrics.

Team Leadership

• Mentor and manage a team of skilled ServiceNow Analysts and Developers to ensure seamless workflow distribution, effective knowledge sharing, and ongoing skill development. Requirements