ServiceNow Supervisor with ITIL Certification

ServiceNow Supervisor with ITIL Certification

A leading organization seeks a highly skilled ServiceNow Supervisor to oversee the strategy, development, configuration, and operational support of their ServiceNow platform.

Key Responsibilities:

• Provide leadership for ServiceNow platform operations, overseeing configuration, development integration and support of various modules
• Serve as an escalation point for incidents ensuring SLAs KPIs and ITIL service metrics are met
• Lead a team of ServiceNow Analysts Developers managing workload distribution supporting team development