ServiceNow Supervisor with ITIL Certification

A leading company, Virtual Vocations Inc, is seeking a highly skilled ServiceNow Supervisor to oversee the strategic direction and operational support of their ServiceNow platform. The ideal candidate will possess excellent leadership skills, IT expertise, and experience with ServiceNow. Key Responsibilities:

• Provide leadership for ServiceNow platform operations, ensuring seamless configuration, development, integration, and support across various modules.
• Serve as an escalation point for incidents and guarantee that SLAs, KPIs, and ITIL service metrics are consistently met.

The successful ServiceNow Supervisor will lead a team of Analysts and Developers responsible for managing workload distribution while supporting team growth.