ServiceNow Supervisor with ITIL Certification

A senior leadership role is available for a ServiceNow Supervisor with ITIL certification at Virtual Vocations Inc. Key Responsibilities

• Provide strategic leadership and oversight to the ServiceNow platform operations team, ensuring configuration, development, integration, and support of various modules are optimized.
• Serve as an escalation point for incidents and ensure service level agreements (SLAs), key performance indicators (KPIs), and ITIL service metrics are met.

The ideal candidate will possess:

• Bachelor's degree; 4 years of relevant experience may substitute for degree requirements.