Senior Service Now Developer

Make an impact

We are seeking a highly skilled and motivated Senior ServiceNow Developer to join our IT team. The successful candidate will act as a key liaison between our central IT department and various business units, helping them to develop, implement, and support custom workflows and solutions within the ServiceNow platform. This role is a unique blend of technical development and business analysis, requiring a candidate who can translate business needs into effective technical realities.

Key Responsibilities

• Collaborate with business unit stakeholders to understand their processes, identify pain points, and gather requirements for new ServiceNow applications and workflows.
• Design, develop, test, and deploy robust solutions on the ServiceNow platform, including creating business rules, UI policies, client scripts, ACLs, and notifications.
• Take ownership of our Configuration Management Database (CMDB), ensuring its accuracy, integrity, and effective use across the organization.
• Develop and maintain custom workflows, service catalogs, and automations to improve business efficiency and user experience.
• Maintain relationship with ServiceNow consulting vendor.
• Provide ongoing support and administration for existing ServiceNow modules, troubleshooting and resolving issues as they arise.
• Create and maintain detailed technical documentation, user guides, and training materials.
• Stay current with ServiceNow releases, new features, and best practices to recommend and implement continuous improvements.

What You Should Bring

• 10+ years of proven experience as a ServiceNow Developer or Specialist.
• Strong, hands-on experience with ServiceNow workflow design, Service Catalog, and custom application development.
• In-depth knowledge of and practical experience with the ServiceNow CMDB, including data modeling, discovery, and service mapping.
• Proficiency in JavaScript, Glide, and other ServiceNow development technologies.
• Excellent interpersonal and communication skills, with the ability to engage effectively with both technical teams and non-technical business stakeholders.
• Strong analytical and problem-solving abilities, with a keen eye for detail and a focus on delivering business value.
• Self-starter attitude with the ability to manage multiple projects simultaneously in a fast-paced environment.
• Strong vendor management skills.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Experience with IT Service Management (ITSM), IT Operations Management (ITOM), or other ServiceNow modules.
• Familiarity with Agile/Scrum development methodologies.

What We Offer

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, Short Term Disability, Legal & Identity Theft Insurance, and Pet Insurance.
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability.
• Access to benefits concierge service.
• Access to Mental Health & Well-Being service.
• 401K:Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days.
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year.
• 11 Paid Holidays per year.
• Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child.
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email talentsupport@bridgeig.com.

Want to talk with someone about Bridge Culture?

At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.

Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.

How It Works

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate

You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.