ServiceNow Admin (Halo Exp)

Job Overview:

Client is seeking a Senior Halo Administrator to take ownership of their Halo platform following go-live in June 2024. This role will be instrumental in advancing their Halo environment with a strong focus on CMDB architecture, asset management, integrations, and automation.

This individual will serve as the primary Halo SME, expanding platform functionality, building scalable workflows, and driving system optimization across the organization.

Core Responsibilities:

CMDB & Asset Management (Primary Focus)

• 5+ years of experience administering Halo
• Demonstrated hands-on experience designing and building a CMDB from the ground up
• Strong asset management lifecycle experience
• Experience leading system integrations (API-based and native connectors)
• Advanced SQL knowledge (Halo backend experience strongly preferred)
• Experience building automation workflows and business logic
• Strong understanding of ITIL concepts, especially configuration and asset management
• Ability to operate independently as a system owner
• Design, build, and mature the Configuration Management Database (CMDB) within Halo
• Automate asset discovery and reconciliation processes

Integrations & Automation

• Lead integrations between Halo and systems such as:
• Microsoft Intune
• Active Directory
• Other RMM, security, and business platforms
• Build and maintain API-based integrations
• Develop automation workflows for onboarding, offboarding, asset provisioning, and service operations
• Identify opportunities to streamline processes using system logic and automation

Workflow & System Development

• Design and implement scalable service workflows
• Build advanced ticketing automations and routing logic
• Create dashboards, reporting structures, and KPI tracking
• Optimize backend configurations and system performance

Reporting & Data Management

• Develop advanced SQL-based queries and reporting
• Create executive and operational dashboards
• Ensure data accuracy and reporting consistency across systems