IT PMO Project Manager – ServiceNow Delivery

We are seeking an experienced, results-driven IT PMO Project Manager with recent ServiceNow platform implementation experience to lead complex, enterprise-scale initiatives. This role is ideal for a delivery leader who has hands-on experience managing ServiceNow deployments, understands product-centric delivery models, and can effectively operate in Agile and Scrum environments.

Type: Contract

Job Title: IT PMO Project Manager – ServiceNow Delivery

Location: Corning, NY area or Charlotte, NC area preferred. Remote candidates in Eastern or Central Time Zones considered.

Pay Rate: $85.07 - $110.69/hour

Work Hours: M-F 8:00am – 5:00pm

Education: Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field required.

Travel Requirement: Candidate may be required to travel to Corning, NY or Charlotte, NC to participate in project workshops. Advance notice will be provided. Travel is not expected to exceed 25%.

Description

The successful candidate will take ownership of delivery outcomes, proactively manage risks and issues, engage stakeholders, and ensure solutions are delivered in alignment with enterprise quality, compliance, and governance standards.

This position plays a key role in enabling scalable enterprise platforms, modern service delivery, and product-oriented ways of working that support large-scale business and IT transformation initiatives.

Project & Product Delivery Ownership

• Lead end-to-end delivery of ServiceNow platform implementations, ensuring scope, schedule, budget, and quality objectives are achieved.
• Drive accountability for delivery outcomes and proactively resolve project challenges and blockers.
• Understand and manage the distinction between product-based delivery models (roadmaps, backlogs, incremental value delivery) and traditional project execution.
• Ensure alignment with enterprise PMO governance while supporting Agile and hybrid delivery frameworks.

ServiceNow Implementation Leadership

• Manage ServiceNow deployments and enhancements across multiple modules, including:
• HR Service Delivery (HRSD)
• Finance-related workflows and integrations
• IT Infrastructure / ITSM / ITOM
• Coordinate cross-functional teams including business stakeholders, ServiceNow developers, platform owners, and vendors.
• Ensure platform configurations, integrations, and release plans align with enterprise architecture standards and business objectives.

Agile & Scrum Execution

• Lead delivery using Agile and Scrum methodologies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Partner closely with Product Owners to prioritize backlogs and deliver incremental business value.
• Support teams transitioning from traditional project models to product-centric operating models .

Project Leadership & Governance

• Develop and maintain project plans, delivery roadmaps, milestones, and resource plans.
• Manage RAID logs (Risks, Assumptions, Issues, Dependencies) and ensure timely mitigation and escalation.
• Provide clear, concise status reporting and executive-level communication.
• Ensure alignment between delivery teams, PMO governance standards, and strategic business objectives.

Stakeholder Engagement & Communication

• Build strong relationships with business leaders, product owners, and technical teams.
• Serve as the primary point of contact for delivery status, risks, and key decisions.
• Engage senior leadership and decision-makers to maintain alignment and delivery momentum.

Quality, Compliance & Continuous Improvement

• Ensure adherence to enterprise quality, compliance, and governance standards.
• Promote continuous improvement through lessons learned, retrospectives, and delivery metrics.
• Ensure all deliverables meet defined acceptance criteria and business expectations.

Qualifications

• 7+ years of IT project or program management experience , preferably within a PMO environment.
• Direct experience implementing the ServiceNow platform end-to-end within the past 5 years.
• Proven experience delivering ServiceNow solutions supporting:
• HR Service Delivery
• Finance-related workflows
• Infrastructure / ITSM / ITOM environments
• Demonstrated success leading complex, cross-functional initiatives in enterprise environments.
• Experience working in product-centric delivery models and supporting the transition from project-based delivery approaches.

Certifications

• PMP (Project Management Professional) certification required.

Preferred Certifications

• Agile or Scrum certifications such as CSM, PMI-ACP, SAFe , or equivalent.
• ServiceNow certifications preferred, including:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – HRSD, ITSM, ITOM, or related modules
• ServiceNow Certified Application Developer (CAD)

Skills

• Strong understanding of Agile, Scrum, and hybrid delivery methodologies .
• Ability to manage project plans, roadmaps, product backlogs, and RAID logs effectively.
• Exceptional stakeholder management and executive communication skills.
• Proven problem-solving, decision-making, and escalation management capabilities.
• Strong attention to detail with a commitment to delivery quality and governance standards.
• Ability to lead cross-functional teams and influence stakeholders without direct authority .

Additional Information

• No third party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an Equal Employment Opportunity employer.
• CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Rebecca.Olan@ctg.com .

About CTG

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.