ServiceNow Asset Product Owner- Hardware & Software Asset Management (HAM / SAM)

About Forged Fiber

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions.

Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

The Role

Seeking an Asset Product Owner to establish and operate Hardware and Software Asset Management (HAM/SAM) on the ServiceNow platform for a growing, medium‑size organization. This role is accountable for operating lifecycle policies and governance while partnering closely with a ServiceNow HAM/SAM Engineer, IT security, supply chain and other business stakeholders.

The Asset Product Owner is the functional owner of asset data, policy, and compliance, ensuring assets are accurately tracked from request through retirement, supporting financial accountability, audit readiness, and cost optimization.

The Main Responsibilities

Product Ownership & Strategy

• Own the Asset Management product vision and roadmap across Hardware and Software assets
• Define HAM & SAM scope, priorities, and success metrics aligned to business needs
• Serve as the decision authority for asset lifecycle rules, data standards, and exception handling

Asset Lifecycle Governance

• Define and operate end‑to‑end asset lifecycle policies (request, procure, deploy, operate, retire, dispose)
• Establish governance for asset ownership, custody, and accountability
• Define data precedence rules across discovery tools, procurement records, and contracts
• Ensure alignment with CMDB concepts

Software Asset & License Compliance

• Define software compliance policies, entitlement management standards, and risk thresholds
• Partner with Legal, Finance, and Security on license compliance, audit readiness, and remediation
• Guide reconciliation strategy and publisher compliance approaches (e.g., major vendors, SaaS)

Stakeholder Partnership

• Serve as an interface between IT, Procurement, Finance, Security, and Audit/Risk
• Translate business requirements into a prioritized backlog for the HAM/SAM Engineer
• Support leadership reporting on asset risk, cost exposure, and optimization opportunities

Platform Enablement (via Engineering Partner)

• Provide requirements and acceptance criteria for ServiceNow HAM/SAM configurations
• Review and approve workflows, lifecycle states, reports, and dashboards

Ensure documentation, standards, and operating procedures are created and maintained

What We Look For in a Candidate

Forged Fiber’s culture is built on honesty, respect, trust, transparency, and a growth mindset. We strive to treat people as they want to be treated, and to operate with consistency, integrity, customer obsession, and courage. We’re looking for top tier talent to join Forged Fiber that can help us bring this mindset to our everyday work and deliver meaningful results.

Education/ Experience:

• Bachelor’s degree (BS/BA) desired in Information Technology, Information Systems, or Computer Science. 3+ years of related experience. Certification is required in some areas.
• 3+ years of hands-on experience in:
• Owning or leading IT Asset Management, HAM, SAM, or Asset Lifecycle Management
• Strong understanding of hardware and software asset lifecycles, procurement, and financial alignment
• Partnering with Finance, Procurement, Security, and Audit stakeholders
• Defining policy, governance, and operating models in a new or evolving environment
• Working with ServiceNow‑based teams (functional ownership, not necessarily hands‑on build)

Preferred Qualifications

• Experience with ServiceNow HAM and/or SAM implementations or operations
• Familiarity with software licensing models and compliance concepts
• Experience supporting audits or compliance assessments
• Background in IT operations, technology transformation, or enterprise platform ownership
• ServiceNow, ITAM, or related certifications (nice to have)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$120,000 - $185,000

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Forged Fiber 37 Services, LLC participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the United States. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Equal Employment Opportunities

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, martial status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.

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