Senior ServiceNow Developer - CSM & ITSM Expert

Description

This position is for a contractor with specialized skills to support ServiceNow and the various projects it encompasses. The primary focus will be on the ServiceNow Customer Service Management (CSM) application and IT Service Management (ITSM) application projects. The ideal candidate will have senior-level ServiceNow developer skills, along with strong customer interface abilities to gather requirements and design complex solutions that meet business needs. Certification in ServiceNow is highly desired.

Compensation and Benefits

• W-2 Rate up to $55/hour

Why you should apply for this position today

This role provides the opportunity to work on impactful projects utilizing cutting-edge technology in the ServiceNow platform, allowing you to sharpen your skills and contribute to significant business solutions.

Skills

• Senior-level ServiceNow development and/or administration skills
• Experience with ServiceNow Flow Designer and Workflow Editor
• Proficiency in Scheduled Script Executions and various functionalities like notifications and reporting
• Strong understanding of the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies
• Expertise in IT Service Management (ITSM) or Customer Service Management (CSM)
• Experience building and maintaining integrations between ServiceNow and other systems using REST, SOAP, and other APIs

Responsibilities

• Support the ServiceNow Customer Service Management (CSM) application and IT Service Management (ITSM) application projects
• Gather requirements from customers and design solutions to meet business needs
• Develop and maintain ServiceNow applications and integrations
• Ensure adherence to best practices and standards in ServiceNow development

Qualifications

• Minimum of 7 years of experience with ServiceNow development and/or administration
• Proven experience with ServiceNow Flow Designer or Workflow Editor
• Strong proficiency in Agile and Scrum methodologies
• Experience with ITSM or CSM solutions

Education Requirements

• Certification in ServiceNow is highly desired

Education Requirements Credential Category

• Professional certification in ServiceNow

Experience Requirements

• At least 7 years of relevant experience in ServiceNow development and administration
• Demonstrated experience with various ServiceNow functionalities and integration methodologies

Company Culture and Environment

While not explicitly stated, the role suggests a dynamic and collaborative work environment focusing on customer needs and effective solution delivery.

Career Growth and Development Opportunities

This position allows for skill enhancement and direct involvement in significant projects, which can lead to further career advancement within the ServiceNow ecosystem.

Why work in Raleigh, NC

Raleigh is a vibrant city known for its thriving tech scene, rich history, and cultural offerings. Living in Raleigh provides access to a blend of strong career opportunities, a welcoming community, and a high quality of life with an array of outdoor activities and entertainment options.