Senior ServiceNow IT Operations Consultant

Join Crowe and Elevate Your Career:

At Crowe, we prioritize the empowerment of our team members to develop meaningful careers while maintaining a healthy work-life balance. Here, you'll have the chance to deliver significant results while being recognized for your individuality. Our dedication to innovation is reflected in our solutions across audit, tax, and consulting, as we continually invest in advanced technologies, including AI-driven insights. Become part of a team that is influencing the future of our industry!

About the Role:

Crowe is searching for a technical expert to enhance our dynamic ServiceNow IT Operations Management (ITOM) team. This role is ideal for those who thrive in hands-on ServiceNow development and configuration, particularly with ITOM modules such as Discovery, Service Mapping, and Event Management. As a collaborative team member, you will play a crucial role in designing and building scalable ServiceNow solutions that produce measurable impact for our clients.

Key Responsibilities:

• Perform deep technical configuration and scripting for ServiceNow ITOM, focusing on:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Establishing Event Management rules and alert correlation
• Designing and implementing Service Mapping
• Develop and maintain integration solutions with external systems, such as monitoring tools and CMDB feeders.
• Transform technical requirements and architecture into scalable, maintainable implementations.
• Work collaboratively with Solution Architects and engagement leads to maintain solution quality and alignment.
• Create and uphold clear documentation and internal development standards.
• Assist in system testing, user acceptance testing (UAT), deployment, and ongoing performance optimization.
• Participate in technical design sessions and internal code reviews.
• Engage with clients during technical workshops, validations, or post-launch support.

Qualifications and Skills:

• Strong proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.
• Thorough understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
• Experience in integrating with third-party tools, including SolarWinds, SCOM, and Dynatrace.
• Familiarity with cloud infrastructure, such as AWS, Azure, and Google Cloud Platform (GCP).
• Excellent troubleshooting skills related to MID Servers, connectivity, and system performance.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS), in Discovery, Service Mapping, or Event Management.
• Certified Application Developer (CAD)

Who We Are Looking For:

• A minimum of 3 years of professional experience.
• At least 2 years of hands-on experience with ServiceNow ITOM.
• Proven experience in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Strong communication skills, especially in documenting complex logic clearly.
• Comfortable working both independently and in collaborative, distributed teams.
• Willingness to travel up to 30% as needed for client engagements.

Why Choose Crowe?

Join Crowe's ServiceNow practice, where you'll collaborate with industry-leading experts in a diverse and fast-paced environment. As a Senior Consultant, you'll expand your ServiceNow skills and deepen your ITOM expertise, enhancing both your technical and professional growth.

We expect our team to embody Crowe's core values of Care, Trust, Courage, and Stewardship, acting with integrity and ethics at all times.

Please note that all hiring processes will include verification of identity and eligibility to work in the United States. Crowe is currently not sponsoring work authorizations.

The salary range for this role varies based on skills, experience, and business needs. The estimated range is $74,100.00 - $147,800.00 per year.

Your Growth Opportunities: We are dedicated to nurturing your talent within an inclusive culture that values diversity. You will regularly meet with a Career Coach who will support you in achieving your career objectives.

Learn More About Crowe: Crowe is among the largest public accounting and consulting firms in the U.S., recognized for outstanding service and innovative solutions. As a member of Crowe Global, a leading network of independent firms, we serve clients all over the world.

Crowe provides equal employment opportunities and prohibits any form of discrimination or harassment based on any legally protected characteristic. We do not accept unsolicited candidate referrals or resumes from staffing agencies without a signed agreement.

Crowe is committed to fair hiring practices, including supporting individuals with criminal histories in compliance with applicable laws.

If you need accommodations or assistance when applying, please visit our Applicant Assistance and Accommodations page for more information.