Senior ServiceNow IT Operations Management Consultant

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Position Overview:

Crowe is seeking a highly skilled Senior Consultant to join our expanding ServiceNow IT Operations Management (ITOM) team. If you are an expert in hands-on ServiceNow development and configuration, particularly with ITOM modules such as Discovery, Service Mapping, and Event Management, we want to meet you. In this role, you will work alongside a delivery team to design and implement powerful, scalable ServiceNow solutions that provide tangible outcomes for our clients.

Key Responsibilities:

• Perform comprehensive technical configuration and scripting for ServiceNow ITOM, including:
• Discovery patterns, probes, and sensors
• MID Server installation, configuration, and troubleshooting
• Event Management rule creation and alert correlation
• Service Mapping design and deployment
• Develop and manage integration solutions with external systems, such as monitoring tools and CMDB feeders.
• Transform technical requirements into scalable, maintainable implementations.
• Collaborate closely with Solution Architects and engagement leads to ensure alignment and quality of solutions.
• Create and maintain clear documentation and internal development standards.
• Support system testing, UAT, deployment, and ongoing performance enhancements.
• Engage in internal technical design sessions and code reviews.
• Occasionally interact with clients during technical workshops, validations, or post-go-live support.

Desired Skills:

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods.
• Deep understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
• Experience with integrations involving third-party tools such as SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
• Familiarity with cloud infrastructures, including AWS, Azure, and GCP.
• Strong troubleshooting skills related to MID Servers, connectivity, and system performance.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Preferred
• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Service Mapping, or Event Management - Preferred
• Certified Application Developer (CAD) - Preferred

Qualifications:

• 3+ years of professional experience
• 2+ years of hands-on experience with ServiceNow ITOM
• Proven track record of implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to deliver technical solutions independently with minimal supervision.
• Excellent communication skills, both written and verbal, especially in documenting complex logic.
• Comfortable working autonomously and collaboratively within distributed teams.
• Willingness to travel up to 30% for client engagements as required.

Why Choose Crowe?

At Crowe's ServiceNow practice, we empower technical professionals to engage in meaningful work within a dynamic and collaborative environment. As a Senior Consultant, you will work alongside industry-leading talent and be entrusted to deliver impactful solutions that enhance IT operations. Whether you aim to broaden your ServiceNow skill set or deepen your ITOM knowledge, Crowe is the ideal place for your professional and technical growth.

We expect our candidates to embrace Crowe's core values of Care, Trust, Courage, and Stewardship, which guide our interactions and ethical conduct.

Crowe is an equal opportunity employer and welcomes all qualified applicants, including those with a criminal history, in alignment with applicable state and local laws.

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