ServiceNow CMDB and Discovery Specialist

Contribute to the Future of Technology at Cardinal Health

Join our Information Technology team and play a key role in the effective development, delivery, and operation of essential computing and information services. Our function is dedicated to anticipating, planning, and delivering IT solutions that not only enable operations but also drive significant business value.

The Application Development & Maintenance team is crucial for configuring and coding to develop, improve, and sustain our software systems in a collaborative environment. Working closely with colleagues across different functions, the team addresses internal needs and elevates externally-facing business initiatives.

Role Overview: ServiceNow Data (CMDB & Discovery) Administrator/Developer: This pivotal position is responsible for managing the Configuration Management Database (CMDB) and Discovery processes on the ServiceNow platform. You will be a vital member of the Application Development & Maintenance team, focusing on integrations, operational excellence, and data integrity, while also enhancing system capabilities. Your operational duties will include overseeing the daily management of CMDB and Discovery functions to ensure seamless operation.

Key Responsibilities

• Operational Effectiveness: Manage ServiceNow Data incidents, defects, and tasks in alignment with established service level agreements (SLAs). Conduct daily health checks on the CMDB and Discovery data, monitor jobs, data loads, and mid servers, and address data errors through effective corrective actions.
• Discovery Configuration: Serve as a subject matter expert (SME) in configuring and fine-tuning ServiceNow Discovery patterns and schedules, accurately identifying and mapping IT infrastructure and services while minimizing CMDB gaps.
• Create and maintain schedules and patterns for enhanced operational efficiency.
• Integration and Development: Lead projects, providing updates on progress. Develop and integrate ServiceNow with external systems to enrich CMDB data, utilizing REST and SOAP APIs, and other web services. Focus on automating data import processes, synchronization, and necessary de-customizations to maintain current information. Timely implementation of new service graph connectors and plugin upgrades is essential.
• Data Integrity and Quality: Establish and uphold rigorous data governance and quality standards within the CMDB, ensuring data integrity and reliability to support operational and decision-making processes.
• Data Analysis and Reporting: Employ ServiceNow reporting and analytics tools to create valuable data reports and dashboards, aiding IT and business stakeholders in informed decision-making.
• Continuous Improvements: Collaborate in sprint planning and execution, advocating for and implementing enhancements to boost data quality, process efficiency, and overall performance.
• Collaboration: Engage constructively within a cross-functional team environment, maintaining clear communication with stakeholders across IT and business units. Mentor less experienced colleagues to foster growth and development within the team.

Qualifications

• 4-8 years of experience with at least 4 years of hands-on experience in CMDB and Discovery preferred.
• Bachelor’s degree, or equivalent experience in a related field. An advanced degree may be desirable.
• Strong understanding of SDLC and Agile methodologies, paired with exceptional oral and written communication skills.
• Technical Proficiency: Advanced knowledge of ServiceNow CMDB and Discovery processes, data modeling, and ITSM practices, alongside familiarity with cloud platforms (GCP, AWS, Azure). Proficient in scripting and automation within ServiceNow (JavaScript, Unix shell scripting, Windows scripting, PowerShell, Perl, Python).
• Integration Skills: Solid grasp of service graph connectors, various data sources, and experience with APIs (REST, SOAP).
• Analytical Skills: Strong analytical and problem-solving capabilities to generate actionable insights from data.

Preferred Certifications:

• ServiceNow Fundamentals
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist - Discovery
• Configuration Management Database (CMDB) Fundamentals
• ITILv4 Foundations
• Cloud GCP/AWS certification is a plus.

What You Can Expect:

• Comprehensive knowledge and understanding of concepts and technical capabilities to perform diverse tasks.
• Opportunities to contribute to the creation of policies and procedures.
• Engagement in complex projects of broad scope.
• Development of technical solutions to challenging problems.
• Innovative solutions aligned with organizational objectives.
• Independently managed work with guidance on new projects.
• Potential mentoring of junior colleagues.

Salary Information: Anticipated salary range is $93,900 - $135,600. Note that this does not include bonus eligibility.

Benefits: Cardinal Health provides a diverse array of benefits to support the well-being of our employees, including but not limited to:

• Comprehensive medical, dental, and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-life resources
• Paid parental leave
• Healthy lifestyle programs

The application window is expected to close on 2/5/2026. If you are interested in this opportunity, we encourage you to submit your application as soon as possible.

The listed salary range is an estimate, influenced by multiple factors including geographical location, relevant education, experience, skills, and internal pay equity evaluation.

Candidates who are returning to the workforce, individuals with disabilities, those without a college degree, and veterans are encouraged to apply.

Cardinal Health is committed to fostering an inclusive workplace that appreciates diverse thoughts, experiences, and backgrounds. We celebrate differences and strive to ensure all employees feel empowered to be their authentic selves every day. Cardinal Health is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will be considered for employment regardless of race, religion, color, national origin, ancestry, age, disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, public assistance status, genetic status, or any other status protected by law.

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